USER-EXPERIENCE-DESIGNER Online Practice Questions and Answers

An organization must be digitally accessible to enable social opportunity.

What are three core principles of Web Content Accessibility Guidelines (WCAG)?

Choose 3 answers

A. Delightful

B. Robust

C. Abundant

D. Operable

E. Understandable

Which two resource of the Salesforce Lightning Design System (SLDS) could be used to make custom application look, act, and sound like Salesforce? Choose 2 answers

A. Full functional components

B. Blueprints and tokens

C. In-App Guidance

D. Guidelines for voice and tone

Users from a small group within a salesteams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them

Which two salesforce features should be suggested toimprove the end-user experience ?

A. Favorite the often used object

B. add the objects related list to the home page

C. personalized the navigation bar

D. create a custom component on a dashboard

Cloud Kicks (CK) is planning its Einstein Bot implementation and has identified common issues the bot can resolve. CK has determined that extensive technical planning isneeded for bot effectiveness and customer satisfaction.

Which additional element(s) would be essential?

A. Training and support planning

B. User interface planning

C. Onboarding planning

D. Voice and tone planning

A UX Designerwants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.

Which tool to install should need?

A. Lightning Design system Zip

B. Sketch plugin

C. Lightning Design system Unmagaged Package

D. SLDS Validator

Financial advisor should be able to access a customer's record in Sales Cloud and see all potential business opportunities related to each individual customer. The bank does not have any corporate or business customers at this time. How should a UX Designer suggest the bank represent its customers within its Salesforce instance?

A. Standard Person Account Object

B. Standard Lead Object

C. Standard Opportunity object.

D. Standard Account object.

A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.

Which three outputs of the discovery process should be prepare? Choose 3 answers

A. User Personas

B. Journey Maps

C. interactive Prototypes

D. High-Level Wireframes

E. High-Fidelity Mock-ups

The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes. How should they efficiently find the correct fields?

A. Make sure the required field names are added to the top-of-page error message.

B. Replace the validation rule with help text informing the business requirement.

C. Replace the top-of-page validation with two field validations, assigning the respective fields.

D. Remove the validation rule completely and provide training about order changes.

A developer is creating a Lightning Web Component (LWC) and wants to make sure the visual experience is consistent with Cloud Kicks' branding. The developer asks their UX Designer about the Salesforce Lightning Design System (SLDS) styling hooks.

How should the designer describe them?

A. They use standard CSS properties to directly style HTML elements.

B. They use standard CSS properties to easily style base and custom components.

C. They use custom CSS properties to directly style HTML elements.

D. The use custom CSS properties to easily style case and custom component.

Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.

Which tool should a UX Designer use to document user goals, common tasks, and pain points?

A. Storyboards

B. Wireframes

C. User Personas

D. User Journeys