An instructor is preparing to teach a class that requires a component break down demonstration. After arriving, the instructor is told by the client that this class will be taught as lecture only. Who is responsible for preventing this type of conflict in the future?
A. The instructor's contract manager because pre-course student assessments should have addressed this need.
B. The instructor because a pre-course classroom setup assessment should have been conducted.
C. The client's training manager because they should know how to properly deliver this training.
D. The client's training coordinator because they should setup that class according to delivery method normally used for the topic.
A day prior to a course an instructor discovers that information in the text book is outdated and a new edition is available. Which of the following is the BEST course of action for the instructor to take?
A. Ask the training manager to make adjustments to the course prior to the class.
B. Acquire updated curriculum for maximum learner benefit.
C. Present the course as is but incorporate the updated information.
D. Present the course as set by the course designer.
Which of the following are the BEST methods for assessing learners' knowledge of an objective when their work entails life-or-death decision-making skills? (Select TWO).
A. Scenario-based learning
B. Course surveys
C. Teach back
D. Situational interest
E. Exclusion from a list
By the first break in a mandatory course, the students' non-verbal communication demonstrates a lack of connection with the subject matter. The instructor can then:
A. Use more elaborative questioning to elicit connections.
B. Continue with the course and make no adjustments.
C. Create scenarios on more interesting topics than the objective.
D. Remind the students that this is a requirement.
Which of the following formats is MOST effective when using the polling function in synchronous virtual classrooms?
A. Matching
B. Fill in the blank
C. Multiple choice
D. Essay function
A learner is frequently distracted. When the instructor asks a question the learner appears confused. Which of the following is the BEST assessment of the learner's behavior?
A. The learner is disturbing the group and should be removed.
B. The learner is displaying negative behavior and needs to be reprimanded.
C. The learner would benefit from additional explanation and clarification.
D. The learner may not be interested in the subject being discussed.
While preparing to teach a course at an organization, the trainer sees that part of the contract is the ability for students to contact the trainer with questions after the conclusion of the training. Which of the following is the BEST support information to provide to the students?
A. The trainer's home phone number
B. The trainer's email address
C. The company representative's phone number
D. The trainer's company website address
The MAIN reason for conducting end-of-course assessments is to:
A. Recognize the learner with the highest exam percentage.
B. Determine which learners will retake the training.
C. Assess the needs of the organization.
D. Compare learner achievement to course objectives.
A trainer arrives onsite and prepares for class. The trainer should review which of the following items?
A. Job openings within the clients' organizations
B. The course evaluation form
C. Local events and activities
D. The dress code for the class
At the end of a class, a trainer is required to have students sign a printed attendance roster and write their social security numbers for the accounting department. Next, the trainer faxes the completed roster to the secure facsimile unit in accounting. Which of the following demonstrates proper handling of the documents?
A. Destroy the signed roster sheets and all files associated with the rosters
B. Retain the signed roster sheets as part of the post-class report to document the event
C. Confirm with accounting that the fax is received and destroy the signed originals
D. Scan the signed roster, store it electronically on the instructor's laptop, and destroy all paper versions of the rosters