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Download DemoVendor: Salesforce
Certifications: Loyalty Management
Exam Code: SALESFORCE-LOYALTY-MANAGEMENT
Exam Name: Salesforce Loyalty Management Accredited Professional
Updated: Nov 25, 2024
Q&As: 101
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VCE
An airline's Loyalty program offers several ways to accrue points, including:
1.
Enrollment Bonus
2.
Member Referral
3.
Flight Purchase
4.
Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?
A. Create a custom field on transaction journal object
B. Create a custom field on Loyalty Ledger object
C. Create a Journal Type for each case.
D. Create a Journal Subtype for each case.
Correct Answer: C
To classify the different accrual transaction journals based on the various ways members can accrue points, the Salesforce Administrator should create a Journal Type for each case (e.g., Enrollment Bonus, Member Referral, Flight Purchase, Additional Profile Information). Journal Types in Salesforce Loyalty Management are used to categorize transaction journals according to the nature of the transaction, allowing for organized tracking and reporting of different types of point accrual activities. This configuration facilitates clear differentiation and management of the diverse ways in which members can earn points within the Loyalty Program
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31stof March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
A. Extend Expiration = member enrollment anniversary
B. Tier-model = fixed
C. Tier-model = anniversary
D. Extend Expiration = no extension
Correct Answer: BD
To meet the specifications of resetting the qualifying period once a year on the 31st of March and not extending the member tier upon expiration, the Consultant should configure the Loyalty tier groups with a Tier-model = fixed and Extend Expiration = no extension. The fixed tier model ensures that the qualifying period and tier criteria remain constant over time, while the 'no extension' setting ensures that member tiers do not automatically extend beyond their expiration date. This configuration aligns with the requirement for a clear, annual reset and non-extension of tier status, ensuring a consistent and predictable tier progression structure within the Loyalty Program.
Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?
A. Through Workspaces, check if the user profile has access to the new portal.
B. Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
C. Create a new user and new profile for the member.
Correct Answer: A
When a user cannot access a Loyalty Member Portal, the Loyalty Administrator can verify the issue by checking if the user profile has access to the new portal1. This can be done through Workspaces1. The Salesforce admin enables Loyalty Management in the org and users can create profiles and assign permissions to access the loyalty application as appropriate2. If the user profile does not have the necessary permissions, they will not be able to access the portal12. Therefore, it's important to ensure that the user profile has the correct permissions for the new Loyalty Member Portal12.
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