SALES-CLOUD-CONSULTANT Online Practice Questions and Answers

Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages.

Which Service Cloud feature should the Consultant recommend to address this requirement?

A. Salesforce Console

B. Entitlements and Milestones

C. Case Escalation

D. Case Assignment

What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

A. Ensure that at least 60% of the code is covered by unit tests before deploying to production.

B. Plan and communicate the deployment to all users of the organization in advance.

C. Select a window of time when users will NOT be making changes to the organization.

D. Ensure all users refrain from logging into production for an entire day prior to deployment.

E. Migrate a test deployment to a staging environment for a smoother real-life experience.

Standard fiscal years must start on January 1st.

A. True

B. False

UC needs to have opportunity discounts approved by the senior management team. The appropriate approver is dynamically determined based on the requestor's region and the opportunity's account type. Which solution should be recommended to support these requirements?

A. Allow the requestor to select the appropriate approver prior to submitting the record for approval.

B. Automatically populate the delegated approver based on the requestors region and opportunity account type.

C. Create a workflow approval task as the first step in the approval process to assign the approver.

D. Use Apex to populate a user lookup field for the approval process based on an approval matrix.

Universal Containers representative wants to see forecast amount by all sales representatives and by multiple product group. What would a consultant recommend to meet these requirement?

A. Implement collaborative forecast with product family

B. Build a forecast list view by product family groups

C. Implement collaborative forecast with quota attainment

D. Build a custom forecast report showing product groups

The Cloud Kicks global sales team has asked for a simpler way to view and manage its Opportunity pipeline. The team is often responsabile for hundreds of deals at a time across multiple countries and currencies. The account executive has suggested using the Kanban view. What are three consideration? Choose 3 answers

A. The Kanban view can show rollup summaries for currency fields.

B. The Kanban view can summarize records by currency fields.

C. The Kanban view displays amounts in the user's currency.

D. The Kanban view can display a maximum of 200 records.

E. The Kanban cards display up to 10 fields.

Cloud Kicks is implementing Enterprise Territory Management for its retail sales unit. The sales director wants a detailed roll-up forecast for Territories to be provided.

Which two recommendations should the Consultant make?

Choose 2 answers

A. Include the Forecast Manager field on the Territory page layout.

B. Create Apex class code to roll up forecast details for a Territory.

C. Assign a Forecast Manager to a Territory.

D. Include the Formula field in the Territory page layout.

Universal Containers purchased a new marketing database list and wants to use it to run an email campaign for the launch of a new product. The sales team will be responsible for evaluating the respondents and identifying the decision maker before going through the sales process with a prospect. What steps should a consultant recommend in this scenario?

A. Create a campaign, associate the leads to the campaign, and qualify the respondents.

B. Create both account and contact records, then associate the contacts to the campaign.

C. Create a campaign, qualify the respondents, and create accounts and contacts.

D. Create leads, convert them to opportunities, and qualify the respondents on the opportunities.

Universal Containers (UC) needs to invoke a process on an external system (NOT in Salesforce) whenever cases are created or updated by Contact center agents. UC does NOT want to use any customized code to accomplish this. Which solution should a Consultant recommend?

A. Workflow-driven outbound messaging

B. Scheduled batch Apex processing job

C. Visualforce page APEX SOAP async callout

D. RESTful services with GET, POST, or PUT

A Consultant is configuring Einstein Forecasting to help the sales team predict how much they will sell by the end of a forecasting period.

Which two considerations should the consultant keep in mind to ensure that predictions are displayed.

Choose 2 answers

A. Predictions are based only on the standard close date and Amount fields.

B. Predictions are only shown when at least 12 months of Opportunity data exists.

C. Predictions are only shown when data sync in Tableau CRM is enabled.

D. Predictions are only shown when the user is in the forecasting hierarchy.