PMI-PBA Online Practice Questions and Answers

A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead.

Which technique should the business analyst use to investigate the problem?

A. Observation

B. Process modeling

C. Root cause analysis

D. Interviews

The software developers have delivered a completed solution. The quality assurance team has passed the solution. What should the business analyst do next?

A. Evaluate the solution against the project charter.

B. Conduct performance testing.

C. Evaluate the solution with the sponsor(s)

D. Conduct user acceptance testing.

When determining the value of a business case, which tool or technique should be used?

A. Feasibility analysis

B. Variance analysis

C. Cost-benefit analysis

D. SWOT analysis

A business analyst assigned to review test output for a project realizes that an approved requirement has been missed. Which technique could the business analyst have used to ensure that requirements were delivered as stated?

A. Use cased

B. Requirements management plan

C. Traceability matrix

D. Work breakdown structure

During the project execution phase, the client requests the addition of a new feature. Which of the following would allow the business analyst to determine the impact for the specific requirement change?

A. Requirements management tool

B. Requirements traceability matrix

C. Requirements cards

D. Requirements baseline

When managing a product backlog, which statement best describes how to determine the value of backlog items?

A. The stakeholders provide recommendations with the product owner having the final say.

B. The stakeholders follow the value-ranking criteria.

C. The stakeholders provide input about backlog value when the item is first identified.

D. The stakeholders do not typically play a major role.

A business analyst is working on a system enhancement project and has completed the requirements according to the requirements management plan. The business analyst is now ready to request approval from the stakeholders.

How should the business analyst obtain approval?

A. Provide a defect tracking log for review.

B. Conduct a formal or informal review of the requirements.

C. Send an email requesting approval of requirements.

D. Create and maintain an audit history log of changes to requirements.

The stakeholders for a newly approved project are subject matter experts who are very knowledgeable in the client's business and will provide the project requirements. The project team scheduled separate sessions with each subject matter expert to identify and prioritize the requirements.

Which technique is being used?

A. Workshop sessions

B. Delphi technique

C. Brainstorming

D. Idea and mind mapping

The business analyst has completed the requirements gathering and documentation processes in developing a baseline document. Several signoffs are needed. During the joint review process with the key stakeholders, the stakeholders announce that they are still not ready to sign off due to a communication gap.

Which technique should the business analyst have followed to ensure consensus?

A. The business analyst should have invited the key stakeholders to the meeting.

B. The business analyst should have reviewed the requirements of the project sponsor first before reviewing other requirements.

C. The business analyst should have performed a complete review of each requirement with the key stakeholders prior to the meeting.

D. The business analyst should have performed a complete review of each requirement with one of the stakeholders' peers before the meeting.

A company is developing a new product for a customer and is required to verify and validate the product against the customer's acceptance test plan and requirements. The product was successfully verified against the acceptance test criteria, but the customer does not believe that the product meets the requirements.

This occurred because the customer's acceptance test plan:

A. was not formally accepted by the company.

B. was incomplete and missing requirements.

C. did not have measurable and testable requirements.

D. was not included in the work breakdown structure.