An organization requests the following behavior for a case type that allows customers to place orders for fulfillment. When the customer logs in:
Select each Business Need on the left and drag it to the appropriate Service Level Agreement Interval on the right.
Select and Place:
Hot Pot
In the Answer Area, select the development team member that corresponds to each development task.
Hot Area:
A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base.
What approach maximizes reuse and maintainability?
A. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.
B. Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.
C. Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.
D. Place the updated rules into a new ruleset and include the new ruleset in a new application.
You are implementing a data entry screen to include an asset ID field to track company equipment. All asset IDs are eight characters in length. The first three characters are letters followed by a five-digit number. Which validation approach restricts entries for the asset ID field to the required format?
A. Validate rule
B. Min/Max characters
C. Text data type
D. Edit Validate rule
Which two configuration steps do you perform, in combination, to record a unit test for automated testing? (Choose Two)
A. Select a ruleset configured to store automated test cases.
B. Add a test case to the Automated Testing landing page.
C. Add an assertion to define an expected result.
D. Select a ruleset that is configured to store the results of the test.
An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search. How do you configure the data storage in the application to implement the requirement?
A. Configure a data page to store the make, model, and year vehicle data.
B. Configure a connection to an external system of record that contains the make, model, and year vehicle data.
C. Configure a static list of the make, model, and year vehicle data.
D. Configure a local data storage of the make, model, and year vehicle data.
How do you route an assignment so that any available member of the department can perform the task?
A. Route the assignment to a work list.
B. Route the assignment to the admin user ID.
C. Route the assignment separately to all members.
D. Route the assignment to a work queue.
Customers on a hotel booking application can add additional amenities to their reservation. The application displays a view with the available amenities, descriptions and costs. To reduce scrolling, the content is organized into multiple areas. Each area is accessed using a drop down menu that lists each amenity.
How do you configure the user interface to improve access to the content and achieve the business requirement described?
A. Configure a disable when condition on each field to allow access when the associated amenity is selected on the drop down control.
B. Configure a repeating dynamic layout with an embedded section for each amenity and set the layout
C. format to grouped.
D. Configure a layout group to separate each amenity into individual panels and set the layout to a menu format.
E. Configure a visible when condition on the drop down control to display each section when the associated amenity is selected.
How do you enable field-level auditing for properties?
A. Add an auditing optional action to the case workflow.
B. Enable the auditing feature on the property rule forms.
C. Add a field validation to the case workflow.
D. Enable field-level auditing for the case type.