PEGAPCBA84V1 Online Practice Questions and Answers

HOTSPOT

A shipping company uses a Pega application for order processing and fulfillment.

The Membership level locally-sourced data type indicates the membership level of the customer.

The Address data type is used to verify the customer-entered billing and shipping addresses against a comprehensive database of postal addresses.

The Delivery preference data type specifies whether the customer prefers the delivery person to call the customer or ring the doorbell when dropping off a package.

In the graphic below, choose the appropriate data type based on how it is sourced.

Hot Area:

DRAG DROP

Select each description on the left and drag it to the correct field type on the right.

Select and Place:

DRAG DROP

A team is developing a new customer-focused application. The team wants to achieve the maximum benefits of application adoption. Select each example on the left and drag it to the appropriate design concept on the right.

Select and Place:

A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.

Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?

A. A view that presents the order status and delivery date details

B. A view where the customer can enter their order number

C. A view that presents the order status, delivery date details, and a map with the path the package has traveled

D. A view that updates with order status and delivery date details when the customer enters the order number

A requirement states: When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.

Select the case type relationship that satisfies the requirement.

A. Make credit check a spin-off case of credit card request.

B. Make credit card request a child case of credit check.

C. Make both loan request and credit check top cases.

D. Make credit check a child case of credit card request.

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline interval?

A. Urgency value remains at 100, but other service level processing continues.

B. Service level processing is halted until the assignment is completed.

C. The user is notified that the maximum urgency value has been reached.

D. Urgency value continues to increment as configured.

An application allows consultants to enter their hours on a project on a weekly basis. Consultant hours must be approved by both their manager and the project supervisor. The approvals can be performed in any order. How do you configure the approvals in the application?

A. Add an optional process to each approval in the appropriate stage.

B. Configure a parallel process for each of the required approvals.

C. Configure a single cascading approval based on an authority matrix.

D. Add the manager approval to an alternate stage in the case life cycle.

Consider the following user story:

As a policyholder, I want to add a vehicle operator to my insurance policy so I can extend coverage to the added operator.

Which two questions help you define the fields for the user view? (Choose Two)

A. Will field information about the operator be stored in an external database?

B. How do the fields for the operator need to be displayed?

C. Do the fields about the operator need to be displayed in multiple languages?

D. What fields does the account owner need to see to add an operator?

You are defining a view for a loan application. If the loan applicant indicates that there is an existing open account, the Date account opened must be before the current date.

How do you configure the case type to verify that the value of Date account opened is in the past?

A. Use a calendar control.

B. Use a pick list control.

C. Use a validation condition.

D. Use a when condition.

An accident claim case creates a vehicle claim case for each vehicle involved in an accident.

Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)

A. Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.

B. Add each vehicle claim as a child case of the accident claim.

C. Add an optional process to pause the accident case until the vehicle claims are paid.

D. Add a parallel process for vehicle claims in the accident claim resolution stage.