PEGACPSA88V1 Online Practice Questions and Answers

A survey is sent to a customer via email.

How do you configure a solution to ensure the email Includes the case ID for the survey?

Available Choices (select all choices that are correct)

A. Create a required field for the case ID that must be entered by a user during the case process prior to sending the email

B. Use the Insert Property feature of a Send Email step to add the case ID when composing the custom message

C. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email

D. Call a data transform to copy the case ID from pyWorkPage to the email

An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement Customers must select a make, model, and year to initiate a vehicle-specific search.

How do you configure the data storage in the application to implement the requirement?

Available Choices (select all choices that are correct1

A. Configure a data page to store the make, model, and year vehicle data

B. Configure a static list of the make model and year vehicle data

C. Configure a connection to an external system of record that contains the make, model and year vehicle data

D. Configure a local data storage of the make model and year vehicle data

A business architect has developed a new process for a case type. To verify that the Ul elements collect the expected results, you want to test the process and the fields. Which two configurations, when used together, allow you to record a set of interactions and save the test results to verify process functionality? (Choose two.)

Available Choices (select all choices that are correct!

A. Create a scenario test for the case type

B. Create a unit test for the case type

C. Add explicit assertions on the Ul elements.

D. Add explicit assertions on the Scenario testing landing page

Depending upon the purchase request amount, approvals cascade from the users to a loan officer, then to a director and finally to a vice president. The loan officer is the user's manager. The director is the loan officer's manager. The vice president is the director's manager.

Which two approaches can you use to configure the cascading approval? (Choose two)

A. Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)

B. Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)

C. Approval based on Reporting structure, using the workbasket manager to determine the approver(s)

D. Approval based on Reporting structure and when conditions, using each operator's reporting to manager to determine the approver(s)

You are configuring routing for a customer warranty service request. All warranty servicerequests are routed to the warranty resolution group except for warranty service requests for betanrelease product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

A. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets.

What is the basic condition for the Search duplicate cases step?

Available Choices (select all choices that are correct)

A. Issue type is same

B. Name of submitter is same

C. Department is same

D. Office location is same

Which option follows best practices for naming a ruleset in Pega Platform? Available Choices (select all choices that are correct)

A. Expense 01-02-05

B. Pega-Prod 01-04-01

C. Credit Check:03-01-02

D. Grand-Corporation-Human-Resources-Department 01-01-03

A library application used by staff creates a book request case when a member wishes toborrow one or more books. As part of the case process, the application shows the staff a readonly list of outstanding past-due books to remind the member to return late books, select the Data page definition for this use case.

A. List,Readonly, Thread

B. Page,Editable,Node

C. Page,Readonly,Requester

D. List,Readonly,Requestor

E. Page,Editable,Requester

F. List,Readonly,Node

Which two configurations do you use to validate the minimum age of a new potential customer in the Collect Account lnformation assignment step? (Choose Two)

A. Create and Edit Validate rule to check the customer age.

B. Reference the Edit Validate rule on the Collect Account lnformation flow action.

C. Reference the Validate rule on the Collect Account lnformation flow action.

D. Reference the Validate rule on the Collect Account lnformation assignment.

E. Reference the Edit validate rule on the Collect Account lnformation assignment.

F. Create a Validate rule to check the customer age.

You are creating a case type to process job applications for a large corporation. Jobapplications for security positions require a physical assessment in addition to the standard criminal background check. The physical assessment can occur before or after the background check.

How do you configure a case type to achieve the required behavior?

A. Create a process for the physical assessment that is followed by a process for the backgroundcheck.

B. Create a process for the physical assessment that is parallel to the background check process.

C. Create a process on one stage for the background check and a process on another stage for the physical assessment.

D. Create a process for the background check and an optional process for the physical assessment.