OMNISTUDIO-CONSULTANT Online Practice Questions and Answers

A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360? view using FlexCards to replace the legacy application.

In this scenario, which three FlexCard features should the consultant recommend? Choose 3 answers

A. Actions

B. Custom Styles

C. Menu elements

D. Datatables

E. Newport Design System

When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.

Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF?

A. OmniStudio Action

B. Integration Procedure

C. DataRaptor

D. Calculation Procedure

A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.

What FlexCard design solution should the consultant recommend?

A. Add a menue element and Include all the actions

B. Create a new contact FlexCard for the new actions

C. Add a flyout to the existing FlexCard

D. Use a block element to add these new actions

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:

Allow the user to enter contact and address information Require the user to enter age, gender, and optionally income bracket Compute a discount percentage per product based on the customer data provided Save the list of suggested products including discounts

Which three OmniStudio tools should the consultant use to design a solution that meets these requirements? Choose 3 answers

A. OmniScript

B. Integration Procedures

C. Calculation Procedures and Matrices

D. FlexCard

E. OmniStudio Action

In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts? Choose 2 answers

A. To achieve elastic scaling

B. To retrieve multiple data sources in a single response

C. To minimize the number of elements to be configured

D. To separate the user interface from changes in the data sources

A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:

Step 1: account name and legal number Step 2: billing cycle and monthly due date Step 3: email and telephone number

After each step, a DataRaptor is used to update the account information in Salesforce.

Following best practices, which two improvements can the consultant recommend for this OmniScript? Choose 2 answers

A. Create a reusable OmniScript for this process

B. Use a single DataRaptor to save the information

C. Combine the three steps into one step

D. Configure the save for later property

A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:

Easy access to frequent processes At a glanc"; dashboards of customer information Lists of customer bills, which are stored on an external system

Which two FlexCard benefits should the consultant highlight when presenting a proposed solution? Choose 2 answers

A. Guide users through complex processes

B. Display different actions based on context

C. Allow customers to enter bill payment information

D. Display a 360?view of the customer

Which three of the following are functions of a Text Block element in OmniScript? Choose 3 answers

A. Error conditions

B. User input fields

C. Links or images

D. Text formatting

E. Table formatting

A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.

Using an Integration Procedure, which two actions are necessary to design this solution? Choose 2 answers

A. HTTP

B. Response

C. DataRaptor Post

D. DataRaptor Extract

A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is a custom object, related to the Patients object. For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:

Approve Print for Review Send for Retest

Which OmniStudio tools should the consultant use to design a solution to meet these requirements?

A. Salesforce list view with custom buttons/links

B. Multiple FlexCards with single action

C. OmnlScript with multiple Step elements

D. Single FlexCard with multiple actions