What are functional components?
A. They are inputs to the IT4IT value streams, and pass through a hierarchy of data objects via state changes across the service backbone
B. They are the primary means for understanding business requirements as they are expressed to the Strategy to Portfolio value stream
C. They represent the output of the Requirement to Deploy value stream
D. They are the smallest standalone technology units that are useful to IT service provider
Which of the following are Key Performance Indicators of the Requirement to Deploy (R2D) value stream?
A. Reduction of change-related outages, reduction of emergency changes, reduction of unplanned change
B. The investment in each service is quantified in the service portfolio; software license percentage is use
C. Increase automatically remediated Events; increase the percentage of Events correlated to a business service
D. The percentage of automated tests; arrival and departure rate for work
What is the difference between primary and supporting activities in the IT Value Chain?
A. Primary activities are core for the overall business operating model, while the activities of the IT value chain are a supporting activity
B. Primary activities focus on the early stages of the IT lifecycle, while supporting activities focus on the later stages
C. Primary activities are core and vital to the IT function, while supporting activities help ensure its efficiency and effectiveness
D. Primary activities focus on systems design and construction; supporting activities include planning and operations management
What functional component aggregates Catalog Composition items and external supplier catalogs into consumable Offers?
A. Offer Consumption
B. Fulfillment Execution
C. Catalog Composition
D. Offer Management
UML is the Object Management Group Unified Modeling Language.
The IT4IT definition of the Service Lifecycle Data Object aligns with what UML concept?
A. Component
B. Class
C. Activity
D. Artifact
Complete the sentence. The IT4IT Reference Architecture is intended to help organizations ________________.
A. adapt to change without having to re-factor the IT management architecture
B. define, implement, and govern an innovative microservice-based architecture
C. implement web-scale and distributed computing
D. assess the maturity of their IT processes
What is a Key Performance Indicator of the Strategy to Portfolio value stream?
A. Number of applications or services that require exceptions outside of the existing infrastructure portfolio
B. Number of purchase requests related to purchase order fulfillment
C. Accounting records are produced to show investment and spend in each service
D. Increased uptime for critical business systems
Which of the following is an objective of the Strategy to Portfolio (S2P) value stream?
A. Contributing to business strategy and planning, enabling IT alignment with business plans
B. Defining the context and end-to-end set of activities necessary to establish requirements and deliver new IT services
C. Defining the capabilities and business processes necessary for Project Management governance
D. Providing a new architectural framework that holistically describes all of the major activities of modern IT delivery
What is a purpose of the Test functional component?
A. To create Defect data objects that are consumed by the Defect functional component
B. To maintain traceability of each Requirement to the original source
C. To monitor and report on the results of each integration build
D. To keep track of all Defects by registering Defects of all types, including security-related Defects
What are the core concepts of the IT4IT Reference Architecture at Level 1?
A. Value Stream, Functional Component, Service Backbone Data Object, Lifecycle Data Object, Relationships.
B. Governance Risk and Compliance, Sourcing and Vendor, Intelligence and Reporting, Finance and Assets, Resource and Project
C. Conceptual Service, Service Release, Service Release Blueprint, Service Catalog Entry, Actual Service
D. IT Value Chain, Strategy to Portfolio, Requirement to Deploy, Detect to Correct, Request to Fulfil