MOFF Online Practice Questions and Answers

Which of the following is a key element of the Job Scheduling Service Management Function?

A. Batch architecture

B. Directory types

C. Fault Management

D. Infrastructure optimization

Which of the following is not a primary guideline for the MOF Team Model?

A. building strong synergistic, virtual teams

B. effectively responding to genuine business needs and demands

C. providing great customer service

D. utilizing IT automation and knowledge management tools

The MOF Team Model is based on which concept?

A. That an operations team must achieve a number of key quality goals to be successful

B. That clear expectations must be set with the customers

C. That operations must be monitored and reviewed

D. That processes must be combined with operational management

Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure

that the key operational knowledge remains current and accessible to all members of the operations staff?

A. Workforce Management

B. Operations Review

C. Service Level Agreement (SLA)

D. Release Management

Which of the following common activities is owned by the Infrastructure Role Cluster?

A. Backup planning

B. Data center server physical placement and management

C. Facilities management

D. Release implementation

Within the Tracking and Reporting step of the Risk Management Discipline, what is the purpose of a stakeholder or service status report?

A. To communicate the effectiveness of IT Operations with regard to risks

B. To communicate the overall risk to the service

C. To involve the stakeholder in the Risk Management Discipline

D. To receive approval for a request for change on security

Which Management Review evaluates IT staff performance and operational efficiency?

A. Operational Health review

B. Policy and Control review

C. Release Readiness review

D. Service Alignment review

What is the IT service lifecycle composed of?

A. Build phase, Deliver phase, Operate phase, Manage layer

B. Manage Layer, Plan phase, Deploy phase, Operate phase

C. Manage Layer, Plan phase, Deliver phase, Operate phase

D. Plan phase, Develop phase, Operate phase, Manage phase

Is the Portfolio Management Review focused on understanding the state of supply and demand for IT services and directing investments to make sure that the business value of IT is realized?

A. Yes

B. No

What do the goals of the Reliability SMF include?

A. Service maintainability is aligned to the business in a cost-effective manner.

B. Service Continuity is aligned to the business in a cost-effective manner.