MBP18 Online Practice Questions and Answers

The product enquiry process of a company is under investigation. The current process is an follows:

1.Take customer details: Name and address of the enquirer and preferred customer payment method.

2.Confirm stock availability: Check the computer system to see if the product required are in stock.

3.Confirm delivery date, Check with outbound logistics, the likely delivery data of the in- stock products to the price not being acceptable to the customer.

4.Go ahead with order: Place order for enquirers who have accepted the price and delivery date.

What approach to improving business processes would bring an immediate improvement in this process?

A. Change the sequence of tasks

B. Redefine the process boundary

C. Automate the process.

D. Remove non-value adding tasks

Currently, all training offered by a company is delivered through classroom-based courses. The companyrecognizes that there is a need to offer a broader method of instruction. Such a change will enable company to return its market share and grow its customer base.

The proposed solution, driven by the IT department, will offer courses delivered over the web and `on demand.'' this will include supported videos, games and quizzes. All courses will be accredited by examination bodies and sample exams will also be offered online. Student will be able to make online notes as needed and back these up. 10 guard against accident loss.

The following have been identified on `to-be process models:

a) Watch Video b) Create quiz c) Accredit course. d) Undertake sample examination. e) Backup

Which of these would be considered as functional requirements relating to student use of the proposed IT system?

A. b, c and e.

B. a and d.

C. a, c and d.

D. b and e.

Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients.Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms. Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop.

Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company.However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor

In Harmon's organisational model, which of the following would provide inputs to internal processes?

A. Belle View Farms and concerns about the poor wheat harvest.

B. Country Bakes andUK Systems Limited

C. Country Bakes and Wholegrain Foods

D. Wholegrain Foods and concerns about the poor wheat harvest

A company's electronic content management system was implemented last year, a business analyst has now been brought in to assess the business benefits of the system.

The analyst learnt that the project's business case wasprimarily built around the efficiency that paperless order processing would bring and that the project went well, but the expected business benefit have not all been realized. In the course

of an investigation, it was found that the sales team are continuing to out hard copies of customer order.

Which element of POPIT did the project not fully consider?

A. Processes.

B. Information and Technology

C. People.

D. Organisation

A new project has been commissioned within an organisation's finance department. The assigned business analyst has decided to produce a functional view model to help him understand the department's work-Modeling the functional view of the finance department is advantageous, as it does which of the following ?

A. Clarities who reports to who in the finance department

B. Shows how the finance department interacts with other departments

C. Illustrates how processes work from beginning to end

D. Explains how the finance department reacts to external events

WALL Ltd is expanding through new product innovation andcompetitoracquisition. The business administrator support unit of WALL Ltd has implemented updates tohandleincreased load on the payroll caused by this expansion of the

business, Payroll is a critical business application. The following business scenarios are being considered:

a-Production of the payroll summary on completion of pay calculation.

b-Taking new employees into the payroll after a business acquisition.

c-Responding to local employment regulations.

d-Introduction to local employment regulations.

e-Introduction of new payment terms and condition.

Entry of absence information approved by HR.

Which of these business scenarios will MOST LIKELY give an indication of how well the updated payroll is performing?

A. b, d and e

B. b, d and e

C. a, c and e

D. b, c and d

E. a, d and e

A local authority has declared that crime statistics will be publish every month, summarizing crimes in the area. An additional report will be provided it a major including has been recorded by the police in that month. To fulfill this requirement, the policies performance team has initiated a process requiring all police units to sendin detailed crime reports one week before the end of the month. This will allow time to validate, collate and issue the statistics required by the local authority. The statistics will be approved by the police before being released for publication.

Required by the local authority. The statistics will be approved by the police board before released for publication.

From the perspective of the police force, what would be considered a) an external event and b) internal event?

A. a- Detailed report submission. b- Local authority declaration

B. a- Major incident b- Crime statistics approval.

C. a- Crime statistics release b- Crime statistics submission

D. a- Major incident b- Major incident recording

ACOMP buys in and then re-bands electronic products for various markets, including selling on to the selling on to other wholesales. It finds that business processes need to be adapted to new circumstances in multiple markets very quickly. Recently, ACOMP has investigated what might help it adjust its internal processes more quickly.

Which of the following would be MOST useful in helping ACOMP achieve this quick adjustment?

A. Harmon's organizational model.

B. The POPIT model.

C. Value chain analysis.

D. Standardised process modeling notation.

A sports club rents out its playing field, the name tor this business process is 'book playing field'. If the playing field is available, the booking is accepted and the following steps are immediately undertaken by a staff member

1.

Details of the booking are recorded on the club's computer system;

2.

A new hooking record is created (manual record).

3.

The amount of the deposit taken is recorded on the booking record (manual record);

4.

The staff member records the booking on a planning chart (manual record),

5.

An electronic booking confirmation is automatically sent to the customer,

6.

A copy of the booking record is sent to the club manager (manual record)

How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?

A. Steps 1 and 2 will be in one task, steps 3. 4, 5 and 6 will be shown as separate tasks.

B. All steps will be shown as separate tasks

C. All steps will be included within one single task

D. Steps 1 and 2 will be in one task, steps 3 and 4 will be in a second task, steps 5 and 6 will be in a third task

The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however. Itsageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.

Who will be regarded as a supplier in this scenario?

A. Organisations that the analyst will approach lo research and give feedback on new equipment technology.

B. The shareholders of Rich Farms Shop, who will have an input into any investment decision.

C. The finance department that will manage the funds and budget for any investment project.

D. The marketing department, who will ensure that the product and its marketing materials are aligned.