MB-240 Online Practice Questions and Answers

Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history.

Contoso wants metrics around the service history of each customer asset, including tracking performance for each scheduled maintenance per the service agreement. The metrics need to be displayed in the form of reports/dashboards.

You need to build the service history and achieve the requirements.

Which two actions should you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Add the customer asset on the work order incident.

B. Add the customer asset on the agreement incident.

C. Use the audit history of each customer asset.

D. Use notes and the timeline feature.

A customer is using Microsoft Dynamics 365 Guides with their new HoloLens devices for technicians.

You need to ensure technicians can see and use Dynamics 365 Guides within Microsoft Dynamics 365 Field Service.

What must you do?

A. Attach the guide to a work order service task record.

B. Attach the guide to a work order activity record.

C. Create a work order and attach the guide to the work order record.

D. Attach the guide to a bookable resource booking record.

You are managing your organization's assets.

You need to give your organization's technicians better visibility on their locations in order to reduce travel time and time spent searching for the asset when the technicians on site.

How should you structure the system to manage this request?

A. Attach a detailed map of the asset's location to the work order.

B. Create a detailed service account tree.

C. Create a custom entity to house asset location details.

D. Attach a functional location to each asset.

You need to configure the Microsoft Dynamics 365 Field Service mobile app to provide field technicians with access to custom entities. What should you do?

A. Go to the mobile offline profile, and add the entity.

B. Create a new role and assign it to the technicians.

C. Add the entity to the site map of the Field Service mobile model-driven app.

D. In the mobile offline profile, add a custom data filter to the entity.

You are implementing Microsoft Dynamics 365 Field Service for your organization.

You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are:

You want technicians' time entries to be generated every time they update the booking status.

Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Set the Timestamp Frequency setting to Auto-Generate from Booking Timestamps

B. Set the Time Entry Generation Strategy setting to Per Booking Status Change

C. Set the Timestamp Frequency setting to Per Booking Status Change

D. Set the Time Entry Generation Strategy setting to Auto-Generate from Booking Timestamps

You need to use the Agreement function in Microsoft Dynamics 365 Field Service to automatically generate work orders and invoices. This configuration will be used for preventative and maintenance work.

You need to determine the configurations that are available for you to use in the Agreements setup.

Which three configurations are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Auto Generate Work Order

B. Resources Priority

C. Auto Generate Booking Dates in 24 hours

D. Generate Work Order Days in Advance

E. Booking Recurrence specification

You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a

separate component that compacts the recyclable materials to make them easier to transport.

These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.

You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.

A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.

B. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.

D. Configure the customer asset records hierarchically, and maintain service history at the service account level.

You are a Dynamics 365 for Field Service system administrator.

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

Solution: You implement the following configuration changes:

1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

2) Assign an Hourly Markup percentage to each Resource Pay Type.

3) Assign Resource Pay Types to the applicable Pay Type.

4) Create Business Closures.

5) Create Bookable Resources with Hourly Rates and Work Hours.

Does this meet the goal?

A. Yes

B. No

You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.

You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.

Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

A. Incident Type contains appropriate Service Tasks, Products, and Services.

B. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".

C. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".

D. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.

You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where

the client is located.

As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.

What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.

A. Add a regional price list to the agreement that includes the price for products and services used.

B. Add a regional price list to the work order product that includes the price for products and services used.

C. Add a territory relationship to the work order that includes the price for products and services used.

D. Add a regional price list to the work order type that includes the price for products and services used.

E. Add a territory relationship to the agreement that includes the price for products and services used.