ICYB Online Practice Questions and Answers

When a process has proven itself to function at a Six Sigma level this means there are less than ________ defects per million opportunities.

A. 1.7

B. 2.6

C. 3.4

D. 10

Cycle Time, Defects, Scrap Cost and Safety are examples of business metrics or commonly referred to as which of the following?

A. Defects per Unit

B. Key Performance Indicators

C. Impediments to Flow

D. Hidden Costs

A Macro Process Map may map a process showing the entire activities of a department and can likely be broken into many Micro Process Maps showing numerous processes that comprise the activities of the department.

A. True

B. False

When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between “what is” and __________________.

A. “What isn't”

B. “What will make money”

C. “What will cost less”

D. “What should be”

When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.

A. Diamond

B. Circle

C. Ellipse

D. Rectangle

The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.

A. Defect removal

B. Removing waste

C. Overtime reduction

D. Rework reduction

The following Business Case is constructed properly.

“During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%

. This costs the bank in excess of $250,000 quarterly.”

A. True

B. False

A ____________________ is defined as a repetitive and systematic series of steps or activities where inputs are modified or assembled to achieve a customer desired result.

A. Process

B. Procedure

C. Program

D. Population

Which of the following are needed to calculate the process capability index, Cp?

A. The specification limits and the Mean

B. The specification limits and σ^ (Sigma Cap)

C. The process Mean and σ^ (Sigma Cap)

D. The upper and lower specification limits

Which tool is best to utilize to assist in determining solution priorities?

A. Cost Benefit Analysis

B. Control Plan

C. FMEA

D. Response Plan