HP2-H08 Online Practice Questions and Answers

What should you do first when a customer reports low battery capacity?

A. Test the battery using EFI Diagnostics.

B. Run the HP Battery Health Check.

C. Run HP Vision Field diagnostics.

D. Replace the battery under warranty.

A customer has reported a potential safety issue with their HP computer. What should you do?

A. Confirm warranty coverage.

B. Escalate to HP for further investigation.

C. Try to duplicate the problem.

D. Repair the computer.

Which key should you press during bootup to access the HP BIOS Setup Configuration Utility?

A. F2

B. F10

C. F1

D. F12

What can you do with an HP MultiBay or Upgrade Bay?

A. Install an additional hard drive or optical drive.

B. Install additional RAM memory.

C. Daisy chain up to two SCSI hard drives.

D. Install Bluetooth or wireless LAN devices.

Which HP tool enables you to update the BIOS in a Windows environment?

A. HPQFIash Utility

B. HP SoftPaq Download Utility

C. EROMPAQ flash utility

D. cpqtag utility

Which HP product line is best suited for a customer who uses a manufacturing computer- aided design program?

A. HP Tablet

B. HP TouchSmart PC

C. HP Mini Notebook

D. HP Personal Workstation

Where can you find the latest BIOS for an HP personal computer?

A. HP Support Forums

B. HP Support and Drivers website

C. HP PartSurfer

D. HP IT Resource Center (ITRC)

Which statement is true regarding HP Firefox Virtual Browser?

A. It creates a secure virtualization layer that prevents malware and viruses.

B. It can be enabled on all new HP desktops in the system BIOS and run from the boot menu.

C. It is run as a plug-in for Mozilla Firefox 3 and later on HP machines.

D. It is not installed on client machines and runs from a server to provide a virtual environment.

Other than on the serial number label, where can you access the serial number for an HP notebook or desktop?

A. F2 Utility

B. Drive Protection System (DPS) test

C. BIOS Setup Utility

D. Bootlog file

An HP product carries a 3-3-3 warranty. What does this mean?

A. The product carries a 3 year parts, 3 year labor warranty, with no onsite service.

B. The product carries a nine year warranty on all parts, labor, and updates.

C. The product carries a 3 year parts, labor, and onsite service warranty.

D. The product carries an advanced replacement warranty.