HP0-M43 Online Practice Questions and Answers

Which ITIL V3 process does Service Manager provide to configure a catalog from which users can request goods and services, an approval engine that processes the request, and which allows for procurement and delivery of approved goods and services?

A. Change Management

B. Service Request Catalog

C. Request Fulfillment

D. Service Management

Which options are available to the Self-Service user when searching the knowledge base? (Select two.)

A. search in results after results are returned on the first search

B. Advanced options such as categorization information, additional filtering

C. decision tree support

D. search the Interaction library

E. search the Problem library

Where do you configure the ability to delegate approvals?

A. the Category record

B. the Phase record

C. the User Profile record

D. the Environment record

Which module is required to enable Service Desk agents to use and search information from existing incidents or problems?

A. Knowledge Management

B. Service Desk

C. Problem Management

D. Incident Management

When new fields are added to an RDBMS table of Service Manager, how can you bring the new fields into the corresponding Database Dictionary record of Service Manager?

A. Select ctivate Nullable Rows.?Select ?ctivate Nullable Rows.

B. Regenerate the table.

C. Select "Import New Columns from SQL."

D. No action is required because the new fields are entered automatically.

E. Delete the table in the Database Dictionary and then create a new table.

Which debugging tool is available on the Windows client only?

A. RAD debugger

B. Advanced debugger

C. JavaScript debugger

D. Mozilla Firebug

Orders within Request Management are used to track internal and external vendors for services that need to be delivered. Which statements are true about orders? (Select two.)

A. One order can fulfill multiple quotes.

B. Orders can be used as purchase orders involving financial oversight.

C. Orders can be generated automatically.

D. Orders cannot exist independently from line items and/or quotes.

E. One order category can have multiple order phases.

The Incident Management goal is to restore normal service operation as quickly as possible and minimize adverse impact on business operations. What is a key function of Incident Management?

A. provides effective documentation of incident handling

B. automatically issues alerts or escalates incidents that are not resolved in a timely way

C. enables capture and re-use of an incident solution

D. streamlines incident prioritization

Which Service Manager table stores Favorites and Dashboard view definitions?

A. queues

B. favorites

C. views

D. inbox

Which clients are used to order items from the Service Manager catalog using an Internet browser? (Select two.)

A. Service Manager Eclipse client

B. Service Request Catalog (SRC)

C. Service Manager Self-Service client

D. Service Request client

E. SACM client