HP0-M43 Online Practice Questions and Answers

Click the Task button. Match each utility with the customer requirement it meets.

Select and Place:

Which ITIL V3 process does Service Manager provide to configure a catalog from which users can request goods and services, an approval engine that processes the request, and which allows for procurement and delivery of approved goods and services?

A. Change Management

B. Service Request Catalog

C. Request Fulfillment

D. Service Management

In the out-of-the box processes, which tickets can a Change Manager associate to an existing change? (Select three.)

A. Incident

B. Known Error

C. Problem

D. Change

E. Interaction

F. Configuration Item

For which users is the Windows client intended?

A. helpdesk users who are logged in all day

B. system administrators and implementers

C. power users

D. users who do not have network access

The Web Application Server belongs to which Service Manager application tier?

A. Server Tier

B. Web Tier

C. Client Tier

D. Database Tier

You use the System Information record to configure which setting?

A. time zone for all operators

B. password requirement for all operators

C. language displayed for all operators

D. currency displayed for all operators

How can you add an operator to a Change Management Assignment and Message Group?

A. add the Change Message Group name to the Operator Profile recordadd the Change Message Group name to the Operator? Profile record

B. add the associated contact name to the Change Message Group Definition record

C. add the Incident Assignment Group name to the Operator record

D. add the associated contact name to the Incident Assignment Group Definition record

Which Service Manager application rights are required for the person who deploys and configures the Service Request Catalog (SRC)?

A. Service Desk and Change Request

B. Service Desk and Incident Management

C. SOAP API and Service Catalog

D. Service Desk and Change Task

THE HP BTO integration is more robust with the launch of Service Manager 9.2x. Which major integrations were introduced or improved with this release? (Select two.)

A. introduction of integration with HP Project and Portfolio Management Center

B. more robust integration with HP Quality Center

C. tighter integration with HP Asset Manager

D. introduction of HP Closed Loop Incident Process

E. integration with UCMDB for multi-company integrations

Which record is a high-level record that defines the basic request information such as requester, required dates, coordinator, and description and doesn't contain detailed part information?

A. Line item

B. Quote

C. Order

D. Request