GCP-GC-IMP Online Practice Questions and Answers

If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.

C. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section

D. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A. Resend the invite.

B. Add John to Genesys Cloud again so that a new invitation will be generated.

C. Submit a ticket to Genesys Cloud support.

D. Reset John's password and let him know the password to log in with.

E. Tell John to be patient and wait for the email to arrive.

What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A. Blackberry OS

B. IOS

C. Windows 10 mobile

D. EOS

E. Android

Select the Access level permission types for workspace membership. (Choose three.)

A. Full Access

B. Partial

C. Read Only

D. Write Only

E. Contributor

F. Collaborator

Instant messaging costs are significantly less than long-distance phone conversations.

A. True

B. False

Calling Name and Address can be overridden.

A. True

B. False

What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?

A. Managed IP Phones

B. IP Phone Templates

C. Base Settings

D. Default Station configuration

Select all the sections for the standard profile page. (Choose five.)

A. General

B. Relationships

C. Contact

D. Contact Information

E. Skills and Certifications

F. HR

G. Languages

You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A. Activity

B. Chat Icon

C. Documents

D. Admin

How do you represent your organization when you contact the Genesys Cloud support team?

A. Organization ID

B. Company Name

C. Agent Name

D. ID