FIELD-SERVICE-LIGHTNING-CONSULTANT Online Practice Questions and Answers

Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.

How should the Consultant meet this requirement?

A. Use the Assets without Products report.

B. Enable andcustomize the View Asset Hierarchy action.

C. Create custom reports and reference the Parent Asset and Root Asset fields.

D. Use standard reports and reference the Parent Asset and Root Asset fields.

In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

A. Google Traffic Data

B. Resource's Home Base

C. Service Appointments

D. Resource's Travel Speed

E. Service Appointment Dependencies

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2answers

A. Soft Boundaries

B. Customer First

C. High Intensity

D. Emergency Policy

Universal container wantto track technician van stock and consigned products.

How can this will be accomplished using the field service lightning standard object model?

A. Service resources will track van stock. Location will track time and customer sites

B. Location will track van stock. Account will track consigned products

C. Service resources will track van stock. Products consumed will track item at customer's site

D. Location will track van stock and items at customer's site

Universal containers (UC) wants to standardize the process that process that agents use to create andmaintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.

What should the consultant implement to meet this requirement?

A. Add a lightning component to work orders.

B. Enable path for work orders.

C. Enable knowledge on work orders.

D. Add compact layouts to work orders.

Universal Containers has a call centerthat responds to requests from customers and schedules time for Field Service Engineers (FSEs) to perform work on assets owned by the client. Call Center Agents are responsible for booking appointments.

Which permission set license should be assigned to the Call Center Agents?

A. F5L Dispatcher License

B. FSL Resource License

C. FSL Admin License

D. FSL Agent License

universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updatingservice appointments and work orders upon completion.

How should a consultant implement the requirement?

A. Set the individual technicians as capacity-based service resources.

B. Create the individual technicians as service crew members.

C. Create the contractor manager as a crew service resource.

D. Set the contractor manager as a capacity-based service resource.

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up withthe incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

A. Entitlement Templates

B. Entitlements

C. Work Types

D. Work Order Record Types

Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.

How should a consultant configure this using a single work order?

A. Create a new work order line item for each site visit.

B. Create a new product consumed for each site visit.

C. Create a new child work order for each site visit.

D. Create a new service appointment for each site visit.

Universal containers are implemented field service lightning and wants to make sre the dispatch team receive work orders with appropriate resources and knowledge article requirement is defined/

What should a consultant recommend to achieve this requirement?

A. skill requirement work type and case process

B. work type skill routing skill requirements operating house anddata categories

C. case process work types and record types

D. work types and skill requirements