FIELD-SERVICE-CONSULTANT Online Practice Questions and Answers

Universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time.

In which two ways should the consultant define operation house to meet this requirement

Choose 2 answers

A. When service resources are available for work

B. The maintenance plan for account

C. The due date of the service appointment

D. The time slots for appointment booking

Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

A. With Entitlement Templates

B. With Workflows

C. With Process Builder

D. With Work Order Types.

Which two objects are required when configuring an optimization job?

Choose 2 answers

A. Service territory

B. Polygons

C. Work type

D. Scheduling policy

Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

A. Scheduled start, scheduled end

B. Actual start, actual end

C. Earliest start permitted, due date

D. Arrival window start, arrival window end

Universal Containers wants to process mobile payments. How can this requirement be met?

A. Attach a picture of the credit card

B. Add a custom filed to store the credit card number

C. Create a custom payments object

D. Install an AppExchange package.

What set of configurations make up Scheduling Policies and let companies adhere to their business constraints and preferences?

A. Service Objectives and Work Types

B. Service Objectives and Work Rules

C. Service Levels and Work Rules

D. Service Contracts and Service Levels.

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills. What should the Consultant consider when using Work Types?

A. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.

B. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.

C. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.

D. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.

Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?

A. Send an email CSAT survey.

B. Implement Validation Rules and Signature Capture.

C. Change the Scheduling Rules.

D. Decrease Resource Rant Score.

Universal containers has identified a business process in which a customer support agent reviews an existing work order and needs to associate an additional part to the order for the technician to successfully complete the job.

How should a consultant support this process?

A. Add a new product required to the work order.

B. Add a new product consumed to the work order.

C. Add a new product required to the work type.

D. Add a new product consumed to the work rule.

Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?

A. Work Types with an Estimated Duration.

B. Operating Hours for Customer Accounts.

C. Work Orders with Operating Hours.

D. Work Types with Service Level Agreement.