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EX0-103 Exam Questions & Answers

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EX0-103 Exam Questions & Answers

Vendor: EXIN

Certifications: EXIN Inc Certification

Exam Code: EX0-103

Exam Name: ISO/IEC 20000 Foundation

Updated: Nov 28, 2024

Q&As: 116

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EX0-103 Online Practice Questions and Answers

Questions 1

Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met as agreed in all circumstances, from normal operations through to a major loss of service. What is the minimum level of frequency with which these Plans should be developed and reviewed?

A. At every change to the business environment

B. At least annually

C. At least bi-annually

D. In accordance with the business needs

Show Answer
Questions 2

Top management needs to ensure that its employees are aware of the relevance and importance of their activities. What else do all employees need to be aware of?

A. how they can provide policies and a framework for a Management System

B. how they contribute to the achievement of the Service Management objectives

C. how they contribute to the Total Cost of Ownership (TCO)

D. how they contribute to the total salary reduction

Show Answer
Questions 3

Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?

A. the available skills

B. the competing requirements for resources

C. the effort/cost to provide the method of resolution

D. the number of previously reported Incidents for the particular Configuration Item (CI)

Show Answer More Questions

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