DEA-2TT3 Online Practice Questions and Answers

DRAG DROP

Match each service management phase with its process.

Select and Place:

DRAG DROP

Match each key functions of service operation management with its objective.

Select and Place:

The incident management team is unable to determine the root cause of an incident. To which team should the error-correction activity be transferred?

A. Performance Management

B. Change Management

C. Availability Management

D. Problem Management

What is the function of a monitoring and alerting tool?

A. Focus on examining the usage of resources by customers and service providers and provide notification to optimize and manage workloads

B. Control charges for cloud usage by optimizing cloud resource utilization

C. Automate tasks and IT processes and manage the IT environment

D. Enable people to work closely together on a common project, in real time, by making communication among them easier

What is the purpose of a bitmap in snapshot creation?

A. Keeps track of blocks that have changed in the filesystem

B. Indicates the exact address from which data has to be read

C. Indicates the exact address to where data has to be written

D. Keeps track of the number of blocks that are highly utilized

Which process involves determining the optimal resources required to meet seasonal spikes in resource demand?

A. Configuration management

B. Change management

C. Capacity management

D. Incident management

Which task describes adherence to compliance?

A. Ensure security policies are being enforced

B. Define access rights to users

C. Assess the cloud provider's capability to provide logs

D. Assess assets with realistic valuations

What is a benefit of the active-active cluster implementation?

A. Enhances performance and availability of a service

B. Lower total cost of ownership for providing services

C. Improves security of application running on the cluster

D. Ability to run multiple services on one physical compute system

What is a responsibility of the Service Account Manager?

A. Maintaining day-to-day contact that consumers' needs are met

B. Designing, planning, managing, maintaining, and supporting the cloud infrastructure

C. Understanding consumers' needs and industry trends to drive an affective product strategy

D. Streaming service delivery and execution, and handling early warnings for service issues

A cloud service provider uses a resource pooling approach to improve the utilization of resources by sharing them with multiple customers. What mechanism should the cloud provider deploy to prevent one consumer from accessing the virtual machines of another consumer?

A. Hypervisor-based resource pooling

B. Secure multitenancy through isolation

C. Pooling of resources through multitenancy

D. Virtual machine-based resource pooling