Universal Containers (UC) management has identified a total of ten text fields on the Contact object as important to capture any changes made to these fields, such as who made the change, when they made the change, what is the old value, and what is the new value. UC needs to be able to report on these field data changes within Salesforce for the past 3 months. What are two approaches that will meet this requirement? Choose 2 answers
A. Create a workflow to evaluate the rule when a record is created and use field update actions to store previous values for these ten fields in ten new fields.
B. Write an Apex trigger on Contact after insert event and after update events and store the old values in another custom object.
C. Turn on field Contact object history tracking for these ten fields, then create reports on contact history.
D. Create a Contact report including these ten fields and Salesforce Id, then schedule the report to run once a day and send email to the admin.
Universal Containers (UC) needs to move millions of records from an external enterprise resource planning (ERP) system into Salesforce.
What should a data architect recommend to be done while using the Bulk API in serial mode instead of parallel mode?
A. Placing 20 batches on the queue for upset jobs.
B. Inserting 1 million orders distributed across a variety of accounts with potential lock exceptions.
C. Leveraging a controlled feed load with 10 batches per job.
D. Inserting 1 million orders distributed across a variety of accounts with lock exceptions eliminated and managed.
Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?
A. Enable field history tracking on the Case object.
B. Create a report on Case analytic snapshots.
C. Install AppExchange packages for available reports.
D. Create Contact and Opportunity Reports and Dashboards.
NTO has decided to franchise its brand. Upon implementation, 1000 franchisees will be able to access BTO's product information and track large customer sales and opportunities through a portal. The Franchisees will also be able to run monthly and quarterly sales reports and projections as well as view the reports in dashboards.
Which licenses does NTO need to provide these features to the Franchisees?
A. Salesforce Sales Cloud license
B. Lightning Platform license
C. Customer Community license
D. Partner Community license
Universal Containers (UC) requires 2 years of customer related cases to be available on SF for operational reporting. Any cases older than 2 years and upto 7 years need to be available on demand to the Service agents. UC creates 5 million cases per yr.
Which 2 data archiving strategies should a data architect recommend? Choose 2 options:
A. Use custom objects for cases older than 2 years and use nightly batch to move them.
B. Sync cases older than 2 years to an external database, and provide access to Service agents to the database
C. Use Big objects for cases older than 2 years, and use nightly batch to move them.
D. Use Heroku and external objects to display cases older than 2 years and bulk API to hard delete from Salesforce.
North Trail Outfitters (NTO) operates a majority of its business from a central Salesforce org, NTO also owns several secondary orgs that the service, finance, and marketing teams work out of, At the moment, there is no integration between central and secondary orgs, leading to data-visibility issues.
Moving forward, NTO has identified that a hub-and-spoke model is the proper architect to manage its data, where the central org is the hub and the secondary orgs are the spokes.
Which tool should a data architect use to orchestrate data between the hub org and spoke orgs?
A. A middleware solution that extracts and distributes data across both the hub and spokes.
B. Develop custom APIs to poll the hub org for change data and push into the spoke orgs.
C. Develop custom APIs to poll the spoke for change data and push into the org.
D. A backup and archive solution that extracts and restores data across orgs.
Universal Containers (UC) plans to implement consent management for its customers to be compliant with General Data Protection Regulation (GDPR). UC has the following requirements:
UC uses Person Accounts and Contacts in Salesforce for its customers.
Data Protection and Privacy is enabled in Salesforce.
Consent should be maintained in both these objects.
UC plans to verify the consent provided by customers before contacting them through email or phone.
Which option should the data architect recommend to implement these requirements?
A. Configure custom fields in Person Account and Contact to store consent provided by customers, and validate consent against the fields.
B. Build Custom object to store consent information in Person Account and Contact, validate against this object before contacting customers.
C. Use the Consent Management Feature to validate consent provide under the person Account and Contact that is provided by the customer.
D. Delete contact information from customers who have declined consent to be contacted.
Universal Containers (UC) has a requirement to create an Account plan object that is related to the Account object. Each Account plan needs to have an Account object, but the accessibility requirement of the Account plan is different from the Account object. What should an Architect recommend?
A. Create a custom account plan object as detail with Account as mater in a master-detail relationship.
B. Create a custom account plan object as detail with Account as master with additional sharing rules to allow access.
C. Create an account plan object with a lookup relations to Account without any validation rules to enforce the Account association.
D. Create an account plan object with a lookup relationship to Account with validation rules to enforce the Account association.
Universal Containers (UC) has three systems: Salesforce, a cloud -based ERP system, and an on -premise Order Management System (OMS). An architect has been tasked with creating a solution that uses Salesforce as the system of record for Leads and the OMS as the system of record for Account and Contacts. UC wants Accounts and Contacts to be able to maintain their names in each system (i.e., "John Doe" in the OMS and "Johnny Doe" in Salesforce), but wants to have a consolidated data store which links referenced records across the systems. What approach should an architect suggest so the requirements are met?
A. Have Salesforce poll the OMS nightly and bring in the desired Accounts and Contacts.
B. Implement an integration tool to send OMS Accounts and Contacts to Salesforce.
C. Implement a Master Data Management strategy to reconcile Leads, Accounts, and Contacts.
D. Use the Streaming API to send Account and Contact data from Salesforce to the OMS.
North Trail Outfitters (NTD) is in the process of evaluating big objects to store large amounts of asset data from an external system. NTO will need to report on this asset data weekly.
Which two native tools should a data architect recommend to achieve this reporting requirement?
A. Standard reports and dashboards
B. Async SOQL with a custom object
C. Standard SOQL queries
D. Einstein Analytics