CSA Online Practice Questions and Answers

Which statement is true about business rules?

A. A business rule must run before a database action occurs

B. A business rule can be a piece of Javascript

C. A business rule must not run before a database action occurs

D. A business rule monitors fields on a form

How are Workflows moved between instances?

A. Workflows are moved using Update Sets

B. Workflows are moved using Transform Maps

C. Workflows are moved using Application Sets

D. Workflows cannot be moved between instances

After you create a new table, what is the best practice regarding the navigation pane? Choose 2 answers

A. Set the filter condition on the Application Menu

B. Set the font style on both the Application Menu and the Module

C. Specify which Roles are able ta see the Module

D. Specify which Roles are able to see the Application Menu

E. Create Application Menu with the same name as the table label

F. Create Module with the plural of the table label

What access does a user need to be able to import articles to a knowledge base?

A. sn_knowledge_import

B. sn_knowledge contribute

C. Can contribute

D. Can import

Which modules can you use to create a new table?

Choose 2 answers

A. Tables and Columns

B. Schema Map

C. Dictionary

D. Tables

Here is an example of the criteria set for a knowledge base:

1.

Companies: ACME North America

2.

Department: HR

3.

Groups: ACME Manager

4.

Match All: Yes

In this example, what users would have access to this knowledge base?

A. Members of the ACME manager group, who are also members of HR Department and part of the ACME North America

B. Employees of ACME North America, who are members of HR Department or the ACME Manager group

C. Users which are members of either ACME North America, or HR Department, or ACME Manager Group

D. Member of the ACME Manager group, and HR department, regardless of geography

On the Form header, which icon do you use to access form templates?

A. Paperclip

B. Pages

C. Stamp

D. More Options {...)

Which application is used primarily to load data into ServiceNow?

A. Import Hub

B. System Import Sets

C. Data Import Configuration

D. Import Management

What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

A. Categories

B. Roles

C. User Criteria

D. Groups

What actions are taken to filter a long list of records to show only those with the Category of Hardware?

A. On Breadcrumb, click the > icon, type Hardware and click enter

B. On the Category column header, right-click and select Show > Hardware

C. On the list, locate and right-click on the value Hardware, select Show Matching

D. Right-click on magnifier type Hardware and click enter

E. Click Funnel icon, type Hardware and click enter