CRT-271 Online Practice Questions and Answers

Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?

A. Create a rate rule and apply it to posts with newly registered members as the criteria

B. Activate a content rule to flag member generated content with a Review Moderation action

C. Grant the 'Community Moderator' permission to allow access to view engagement reports

D. Grant the 'Moderate Communities Feed' permission to Community members so they can flag content

Select two ways you are able to integrate Google Analytics with a template based Community. (Choose 2)

A. Community Builder >> Settings > > Analytics Setup

B. Community Builder >> Settings >> Advanced >> Google Analytics Tracking

C. Community Builder >> Settings >> Advanced >> Edit Head Markup

D. Setup Menu >> Google Analytics >> Communities

E. Community Manager >> Settings >> Advanced >> Google Analytics Tracking

You are planning to launch a Customer community and many of your customers are active on Facebook

and Twitter.

What are the steps to enable Social Sign on in Salesforce Communities?

A. Go into the Community Manager >> Settings >> Login and select which social networks you wish to allow for authentication.

B. Select OpenID Connect from the Auth Provider Options in the Setup Menu and then go into Community Builder to enable them.

C. Select Facebook and Twitter from the prebuilt connectors under Auth Providers within the setup menu and then go into Community Manager to enable them.

D. Download the Social Signon Lightning Component for each social network and then configure them in the Community Builder.

E. Select Facebook and Twitter from the prebuilt connectors under Auth Providers within the setup menu and then go into Community Builder to enable them.

Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take? (Choose 3)

A. Import the company logo and a custom color palette will be generated

B. Use custom CSS

C. Link to an external website and the CSS will be automatically generated

D. Use HEX values within the color swatch

Universal Condiments want to recognize active and respected Community Members with special Community types post on the reputation points that they are acquiring through their interactions within the Community. What feature is a good fit for Universal Condiments requirement?

A. Reputation Types

B. Reputation Categories

C. Reputation Groups

D. Reputation Levels

E. Reputation Ranks

You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?

A. Community Managers are able to view all Community Users regardless of the organisationwide defaults

B. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

C. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description

D. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members

E. Community users in the same community can see each other, regardless of the organisation wide defaults

F. Portal users in the same customer or partner portal account can see each other, regardless of the organizationwide defaults

Universal Containers adds e commerce capability to its Community built on the Napili template. They track customer shipments in a Salesforce custom object. How should the Salesforce Admin expose customer shipment data in Community Builder?

A. Create an object page associated to the Shipment object

B. Create a standard page associated to the Shipment object

C. Clone an object page and associate it to the Shipment object

D. Clone a standard page and associate it he Shipment object

It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?

A. Create a case with Salesforce support

B. Disable the community and reactivate it as this automatically adds the Administrator Profile

C. Perform Community Membership updates using the API

D. Go into Setup >> Community Settings and Select >> Apply default access settings

Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves. How should the Salesforce Admin meet this requirement?

A. Deselect Community User Visibility under Sharing Settings

B. Update the Internal User record to Private under Sharing Settings

C. Create a sharing group for partner accounts under Sharing Settings

D. Turn off Portal User Visibility under Sharing Settings

A Salesforce Admin needs to add Reputation to the home page in the Customer Service Napili Community. Reputation points and levels have been created. What should the Salesforce Admin do in Community Builder to accomplish this task? Choose one answer

A. Add a generic component and name it Leaderboard

B. Enable Chatter for the Customer Service Napili Community

C. Drag and drop the Reputation Leaderboard component onto the home page

D. Create a custom Lightning component and add it to the home page