CRT-211 Online Practice Questions and Answers

The VP of the company is always travelling and uses only an iPad for office communications. Employees, who are chatter users, needs to submit their quotes for approval by the VP. How will the system admin meet this? Choose 2

A. Enable Approval by Email

B. Enable Chatter

C. Configure Salesforce for Outlook

D. Enable Salesforce Mobile

A job applicant object needs to be associated to Position object. Company wants that when a Position is deleted, all applicants should also be deleted. What type of relationship would this be?

A. Hierarchical

B. Master-detail

C. Lookup

D. System information

User reports that workflow is not functioning as expected. What tool can be used to check this issue?

A. Workflow log

B. Apex test Unit

C. System audit trail

D. Debug log

What password option is available for the administrator to set on content deliveries? Choose 3

A. Password protection is optional and defaults to OFF

B. Administrator provided default password

C. Password protection is optional and defaults to ON

D. Password complexity rules

E. Password protection is required

The manager needs to see the individual performance data of Sales Representatives on Accounts, Opportunity and Cases:

A. Create a dashboard and add filter on Users, Account, Opportunity and Case

B. Activate "Enable Viewing My Team's Dashboard" permission

C. Create individual dashboards

D. Create a Dynamic Dashboard and add filter on Users, Account, Opportunity and Case

System admin - wants to make sure that when opportunity is close - nobody can modify it:

A. Change owd setting read / write

B. Validation rule with priorvalue(isclosed) = true

C. Create workflow (isclosed) is true - if customer modifies it

D. Give read only permission on close opportunity

E. Select DONT CLOSE Opportunity checkbox from Opportunity Setting

Read/Write access for Product Support Cases has been granted via criteria-based sharing rule. However, profile only has Read access. What privilege does the user have?

A. User can edit product support case

B. User cannot edit product support case

C. User can only edit cases he created

D. User can edit only the cases manually shared to him

What needs to be done before converting lookup to Master detail relationship?

A. Make sure that all lookup fields have values

B. Use Data Loader to convert all lookup to Master detail

C. First delete lookup field and create new Master Detail

D. OWD of master must be public Read/Write

A User wants to be able to find duplicate records. What permission is needed to show "Find Duplicate" button?

A. Merge

B. Edit

C. Modify All Data

D. Delete

What should an administrator consider when setting up and maintaining Salesforce Knowledge? Choose 3

A. Article version numbers must be assigned by a Knowledge Manager for tracking

B. Data category visibility is assigned through roles and profiles

C. Knowledge settings must be configured in order for users to be able to create articles from cases

D. Solution category browsing must be enabled in Solution settings