CPHQ Online Practice Questions and Answers

"Likelihood of desired health outcomes" corresponds to clinicians' view that, with respect to outcomes, there are only probabilities, not certainties, owing to factors-such as patients' genetically determined physiological reliance-that influence:

A. The primary concerns of patients

B. Outcomes of care and yet are beyond clinicians' control

C. Outcomes of care and now are within clinicians' control

D. High cost interventions

Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:

A. Quality is improved

B. Simplification of processes results in less time in process

C. Reduces the chances of damage

D. All of these

The primary purpose of a management information system is to:

A. Provide data for quality assessment.

B. Computerize operations for greater effectiveness.

C. Guarantee better coordination of organizational change.

D. Provide information that facilitates management decisions.

"A quality improvement team is interested in determining the percentage of medication orders that are delivered to nurses' stations within one hour of the order's receipt in the pharmacy. Before collecting data on this question, the team should determine whether it believes that this percentage could differ by floor, time of day, day of week, type of medication ordered, pharmacist on duty, or volume of orders received. If the team believes that one or more of these factors will influence the outcome, it should take steps to ensure that it collects the data relevant to these factors each time the pharmacy receives an order."

This example explains:

A. How stratification could be applied to pharmacy

B. Is there any need to sample the data

C. Targets and goals of measurement

D. Confidentiality issues in measurement

Through ___________ the data collection staff can spot patient trends as they develop rather than receive the information after the patient have been discharged.

For instance, the incidence of ventilator-associated pneumonia sooner, or it may spot an increase in the rate of aspiration in stroke patients as it occurs.

A. Medical record review (Retrospective)

B. Prospective chart review

C. Data collection forms

D. Scanners

The downside of _____________ is cost. It is very costly and time consuming, and it often requires several full time data analysts.

A. Prospective data collection approach

B. Retrospective approach

C. Scanners

D. Flow charts

Feedback from patients and their families will provide rich information for quality improvement work. For these efforts to be successful, you should consider some questions.

Which of the following is NOT out of those questions?

A. What is your aim for improvement?

B. Who will review the data?

C. What was your last year budget?

D. How frequently do you need to measure your performance to achieve your name?

A surgeon's wound infection rate is 32%. Further examination of which of the following data will provide the most useful information in determining the cause of this surgeon's infection rate?

A. Mortality rate

B. Facility infection rate

C. Use of prophylactic antibiotics

D. Type of anesthesia used

Typically, patients receive questionnaires from two weeks to four months after discharge from the hospitals. This delay raises concern about the reliability of the patient's memory.

Memory studies have shown that:

A. The greater the effects of the hospitalization and the nature of the condition are, the greater the patient's ability is to recall health events

B. The greater the effects of the hospitalization and the nature of the condition are, the lower the patient's ability is to recall health events

C. The lower the effects of the hospitalization and the nature of the condition are, the greater the patient's ability is to recall health events

D. None of these

Many assume they understand how to fix the problem and do not probe beneath the surface of complaints and use survey responses. Organizations should not be surprised by negative reports. Complaints about unhelpful office staff could stem from many sources.

For instance:

A. Employees did not provide clear directions to patients on how to get the practice

B. Patients were not able to get an appointment when they needed one

C. Employees put patients on hold in the middle of medical emergencies

D. All of these