CIS-ITSM Online Practice Questions and Answers

Your customer would like to add a field to the Something is Broken record producer form.

Which formatter would you use to add the field?

A. Form Designer

B. VEditor

C. Variable Designer

D. Record Producer Form Designer

E. Default Variables Editor

What would you use to create Incident records based on email sent by users or systems?

A. Transform Map

B. Record Producer

C. Inbound Flow Action

D. Data Collection Job

Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.

Which roles would enable you to make these required changes? (Choose two.)

A. catalog_manager

B. catalog_admin

C. user_criteria_admin

D. catalog_editor

What baseline Change Flows support the baseline Normal Change model?

A. Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks

B. Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks

C. Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks

D. Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks

When a Service Desk again shares a "How to' item with a customer what type of record is being shared?

A. Knowledge article

B. Content object

C. How to document

D. Information item

When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories? (Choose three.)

A. catalog_manager

B. itil_admin

C. catalog_builder_editor

D. catalog_editor

E. catalog_admin

Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

A. On the Cart Layout, Columns tab, unselect Quantity column

B. On the Catalog Item, Columns tab, unselect Quantity column

C. On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted

D. On the Catalog, Advanced View, unselect Use cart layout, select No quantity

E. On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive

Your client indicates they would like a way to designate VIP callers on an incident form.

How would you accomplish this?

A. VIP Flag reference decorator

B. VIP flag dictionary entry

C. VIP Flag field style

D. VIP Flag action script

How is the Resource Management application activated?

A. Installed with PPM Standard plugin

B. Installed as part of Release Management plugin

C. Installed as part of adding users

D. Installed automatically as part of new system

Which service types can be managed through the scope of Service Portfolio Management? (Choose two.)

A. Application service

B. Technical service

C. Business service

D. Mobile service