CIS-FSM Online Practice Questions and Answers

When can work order tasks be dispatched?

A. Parts have been sourced

B. Field agent is assigned

C. Customer books an appointment

D. Dispatch group is assigned

When using territory management, what can field service admins assign to an individual or group?

A. Skills

B. Parts

C. Routes

D. Locations

When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?

A. Both tasks are automatically-reassigned

B. Both tasks are automatically assigned

C. A warning is displayed and dispatcher con rmation is required

D. The higher priority task is automatically reassigned

Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)

A. Notify - Twilio Direct Driver

B. Notification Preferences for Field Service

C. Push Notifications for Field Service

D. Field Service Management - Customer Experience

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

A. Use agent or task scheduling

B. Use the dispatch queue for manual assignment of tasks

C. Assign tasks based on assignment group coverage areas

D. Auto-select agents for tasks based on skill

Task filters, task ordering rules, and un-assignment constraints are key components of which feature?

A. Workflows

B. Qualification

C. Auto Assignment

D. Dynamic Scheduling

As it pertains to time recording, what allows field agents to record beyond the standard 40 hours of time per week?

A. Configure time sheet notifications for manager override

B. Create a new time sheet policy for the specified field agents

C. Configure the time sheet portal widget

D. Activate the FSM with Time Recording plugin

Assuming the reserve parts in agent stockroom configuration option is enabled, when sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if:

A. The parts scheduling plugin is activated

B. The part is available in the dispatcher's stockroom

C. The part is available in the agent's personal stockroom

D. The field agent has preferred stockrooms defined

What can customers use on the service portal to view and select available service windows?

A. Genius bar

B. Request catalog

C. Appointment booking

D. Agent calendar

How are dispatch groups filtered in the lookup?

A. By Manager

B. By Group type

C. By Group members

D. By Location coverage