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Download DemoVendor: IIBA
Certifications: IIBA Certifications
Exam Code: CCBA
Exam Name: Certification of Competency in Business Analysis (CCBA)
Updated: Dec 30, 2024
Q&As: 520
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VCE
You are the business analyst for your organization and you and your staff are creating as many solutions as possible to an identified problem in the solution approach process. What is this activity element called?
A. Alternative generation
B. Brainstorming
C. Prototyping
D. Lateral thinking
Correct Answer: A
When the business analyst and stakeholders are generating as many potential options as possible for a solution, it's called alternative generation. Answer: B is incorrect. Brainstorming is not used as an element for the solution approach
process. Answer: D is incorrect. Lateral thinking is not an element used in the solution approach process.
Answer: C is incorrect. Prototyping creates models and mockups of a solution.
A business analyst (BA) is negotiating and resolving conflict with stakeholders to ensure they participate in the required BA activities. Which element of stakeholder management is the BA performing?
A. Confirm elicitation results
B. Gain agreement on commitments
C. Monitor stakeholder engagement
D. Plan stakeholder engagement
Correct Answer: B
The element of stakeholder management that the BA is performing when negotiating and resolving conflict with stakeholders to ensure they participate in required BA activities is gaining agreement on commitments. This means that the BA is
establishing consensus or acceptance among stakeholders regarding their roles, responsibilities, expectations, deliverables, and timelines for a project or a solution. The BA is also addressing any differences or disputes among stakeholders
that may hinder their participation or collaboration.
The other options are incorrect because:
Option A is incorrect because confirming elicitation results is not an element of stakeholder management, but an element of elicitation. Confirming elicitation results means verifying and validating that the information gathered from
stakeholders during elicitation activities is accurate, complete, clear, and consistent.
Option C is incorrect because monitoring stakeholder engagement is not an element of stakeholder management, but an element of stakeholder analysis. Monitoring stakeholder engagement means assessing and tracking the level of
involvement, interest, influence, and impact of stakeholders throughout a project or a solution.
Option D is incorrect because planning stakeholder engagement is not an element of stakeholder management, but an element of stakeholder analysis. Planning stakeholder engagement means defining and documenting the strategies,
methods, and activities for engaging and communicating with stakeholders.
References:
BABOK Guide v3, section 2.5: Manage Stakeholder Collaboration
A business analyst (BA) identifies a design option that enhances the performance of the business by automating repetitive tasks that require multiple staff touchpoints to complete a single task. Which type of improvement opportunity is identified by the BA?
A. Identify additional capabilities
B. Increase efficiencies
C. Reduce costs
D. Improve access to information
Correct Answer: B
According to the BABOK Guide, an improvement opportunity is a situation where a change to one or more aspects of the current state can provide value to stakeholders2. Among the four options, only B describes a change that can provide value by enhancing the performance of the business. By automating repetitive tasks that require multiple staff touchpoints, the BA can increase the efficiency of the business process, reduce errors and delays, and free up resources for other tasks. Therefore, the correct answer is B. References: BABOK Guide, [CCBA Practice Test]
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