Code Debug, Re-test, and Post Warranty Maintenance are the examples for:
A. Preventive Cost
B. Appraisal Costs
C. Failure Costs
D. All the above
E. None of the above
It is essential to establish a _____________ before the improvement activities are undertaken so it is possible to demonstrate the nature and extent of improvement.
A. Baseline
B. Defined Process
C. Training Program
D. All the above
E. None of the above
Quality Control is defined as those activities which are designed to ___________ defects.
A. Detect
B. Reduce
C. Prevent
D. Remove
Which of the following is a common format for performance reporting?
A. Pareto Diagrams
B. Bar Charts
C. Cause-and-Effect Diagram
D. Control Charts
The concept of Continuous Improvement as applied to Quality is best described by which of the following?
A. The functionality of the products will be enhanced
B. Processes will be improved by a lot of small improvements
C. Organizations must adopt and implement every "new thing"
D. Improved technology will be added to the process
Who is involved in developing the Vision Statement?
A. Senior Management
B. Executive Management and the Board of Directors
C. Line Manager
D. Middle Manager
Given the following sets (a-e), and their symbols (1-5), which one of the following best pairs the two sets? a ?Processes b ?External Entity c ?Data Stores
d ?Flows e ?Data Elements 1 - Parallel Lines 2 - Circles 3 - Arrows 4 - Rectangles 5 - Labels on arrows
A. c1, a2, d3, b4, e5
B. c2, a1, d4, b5, e3
C. c5, a3, d4, b2, e1
D. c4, a1, d3, b2, e5
Interoperability is the:
A. Effort required to enhance and improve the product
B. Extent to which the system is capable of being used in multiple configurations
C. Extent to which a program can be used in other applications D. Effort required to couple and uncouple systems
Artificial Intelligence where most of the research is based on guess-work, estimation, and hypothesis is example of:
A. Waterfall
B. Iterative
C. Prototype
D. Exploratory Model
If 80% of the total product cost is spent in maintenance then reducing maintenance costs by delivering a quality product will impact the organization's return on investment (ROI).
A. True
B. False