C_TCRM20_73 Online Practice Questions and Answers

Which of the following business transactions can be created within SAP CRM?

There are 3 correct answers to this question.

Response:

A. Sales Order

B. Purchase Order

C. Service request

D. Delivery

E. Problem

Which of the following components embedded in the CRM middleware are part of the CRM Web Channel

environment?

There are 2 correct answers to this question.

Response:

A. Index server and search engine.

B. Consolidated database (CDB).

C. Internet Pricing and Configurator (IPC)

D. Communication management software

Which of the following are used for Billing item category determination?

There are 2 correct answers to this question.

Response:

A. Source transaction type

B. Source Payer

C. Source item category

D. Source Sold-to-party

E. Source business partner

Which of the following statements are correct regarding CRM Middleware.

There are 3 correct answers to this question.

Response:

A. There are basically 2 types of Bdocs - Messaging and Synchronizing

B. Data is replicated between CRM and ECC via BAPIMTCS.

C. CRM system provides customizing and business data to ECC.

D. Bdoc messages that have been processed with errors can be re-processed.

E. CRM uses sBDocs to replicate business data between ECC and CRM.

What would you need to consider regarding data replication with SAP Middleware?

Please choose the correct answer.

Response:

A. Data is replicated to sites as defined in subscriptions

B. Data is replicated as per definition of Business Documents (BDOCs)

C. Data is replicated to external systems as per definition in the respective adapters.

D. Data is replicated to individual users for mobile replication data

Which of the below are processing types are used by SAP CRM Actions?

There are 3 correct answers to this question.

Response:

A. Smart form

B. SAP Script

C. Workflow

D. Methods

E. Classes

Which of the following tasks are NOT performed with the administration console?

Please choose the correct answer.

Response:

A. Setting up and maintaining the replication, i.e., maintaining replication objects, publications and subscriptions

B. Managing mobile employee (users) and their passwords

C. Defining sites, the logical representation of data receivers within the CRM Middleware

D. Assigning employees to sites (for mobile client sites only)

E. Customizing

Which of the following are functional enhancements of the Service Contract that generate follow-up

documents at specified points in time as individual or periodic scheduling?

Please choose the correct answer.

Response:

A. Service Orders

B. Service Plans

C. Service level agreements

Which of the following type of condition is not used by CRM actions?

Please choose the correct answer.

Response:

A. Start Condition

B. Schedule Condition

C. Execute Condition

D. Stop Condition

What is the difference between `life cycle' and `role'?

Please choose the correct answer.

Response:

A. A business partner may have several roles at the same time, but a life cycle stage is the status that the business partner has at a specific point in time.

B. An account may be assigned several business partner roles, but just one life cycle stage.

C. The account life cycle is delivered as a hidden function and must be activated in the UI configuration tool.

D. Rest all answers are correct