C_C4H520_02 Online Practice Questions and Answers

You want your customers to be able to create service requests from the Customer Self- Service portal. What are the prerequisites for providing this function? Note: There are 3 correct answers to this question.

A. You must have Moment-Sets defined for equipment.

B. You must have auto-release of assignments.

C. You must have equipment records against your account.

D. You must have business rules configured.

E. You must have a portal user account.

What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question.

A. Ready to Plan

B. Planned

C. Technically Complete

D. Cancelled

E. Released

Which of these describe the purpose of the Reserved Material feature? Note: There are 2 correct answers to this question.

A. Booking material for a specific service call and defined location

B. Defining which material the customer needs to purchase before the technician can start the work

C. Organizing spare parts to be taken to the physical location of the job

D. Reserving material that has already been used for previous services

After an existing template has been modified and released, what options are given to the user? Note: There are 2 correct answers to this question.

A. Delete other versions.

B. Reactivate other versions.

C. Deactivate other versions.

D. Export other versions.

How can you translate a Smartform?

A. Select the translation language within the designer.

B. Export it to XML, translate, and upload.

C. Download it to Microsoft Word, translate, and then upload.

D. Maintain the translation of the Smartform in the company settings.

What is SAP's approach to integrating SAP S/4HANA Service with SAP Field Service Management?

A. Cloud-based using SAP Cloud Platform Integration

B. Cloud-based using the FSM Cloud Connector

C. On-premise-based using SAP Process Integration

D. On-premise-based using the SAP CRM middleware

Which advanced settings can you use to create a dashboard? Note: There are 2 correct answers to this question.

A. Data transfer object (DTO)

B. Object type

C. Sample chart

D. Query

Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?

A. Customer Self-Service

B. Service Contracts

C. Service Maps

D. Crowd Service

Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

A. A nightly activity list report generated via business rules that executes in 250 seconds

B. A report that references 21 different DTOs

C. A spare parts list that has 1500 pages

D. A service call summary for the week that returns 1000 records

Which report template can you use to visualize the time, material, and expenses linked to an activity?

A. Time and Material Journal

B. Service Checkout

C. Service Call

D. Checklist