C9560-659 Online Practice Questions and Answers

Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

A. Data Analyzer

B. Migration Manager

C. Integration Framework

D. Enterprise Identity Mapping

What is one way to determine which software is installed?

A. Help > System Information

B. Administration> Resources

C. System Configuration > Logging

D. Platform Configuration > System Properties

What is the purpose of domains within IBM SmartCloud Control Desk?

A. To allow global searches across areas of an organization

B. To specify ownership of a set of objects within the product

C. To separate configuration items and assets into geographical areas

D. To maintain a value list that can be used in fields within the product

Where can a system administrator find the applications to set up organizations and sites?

A. Configuration module

B. Administration module

C. System Configuration module

D. Platform Configuration module

When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?

A. Only Entry Edition

B. Any product edition

C. Only Everyplace Edition

D. Only Service Provider Edition

An end user is able to access asset records in site A but not in site B. What are two possible causes? (Choose two.)

A. Data restriction is configured.

B. Site B is not authorized to the user.

C. Site B is not assigned in person groups that the user is in.

D. Site B is not authorized in security groups that the user is in.

E. Security groups that the user is in are not authorized for the Asset application.

Which three main capabilities are combined into IBM SmartCloud Control Desk?

A. Asset Management, Network Management, Event Management

B. Change Management, Contract Management, Performance Management

C. Asset Management, Change Management, Service Request Management

D. Service Request Management, Discovery Management, Problem Management

Which edition is included in the IBM SmartCloud Control Desk VMImage solution?

A. Full Edition

B. Entry Edition

C. Everyplace Edition

D. Service Provider Edition

How can a user view the topology of a configuration item (CI) affected by an incident?

A. From the incident record, navigate to the CI Topology tab

B. From the incident record, open the Select Action menu, and select View CI Topology

C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab

D. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab

A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?

A. On the Specification tab there is a Show Offering dialog box

B. On the Service Request header the Source field says Standard Offering

C. On the Activities tab the check box for is checked for- Is standard offering?

D. On the Service Request the fields Catalog Request ID and Source are populated