BPM-001 Online Practice Questions and Answers

As long as you have a vision of where your company should be, you will be successful. Sharing this vision is not important.

A. True

B. False

Why do organizations change their processes?

A. To refocus resources

B. New policies and procedures are developed

C. Processes become outdated

D. All of the above

E. None of the above

The layers of BPM move from __________.

A. Bottom-Up

B. Top-Down

C. Left-Right

D. Right-Left

Pam is gathering information to design a process. She will consider which of the following concepts?

A. Mind mapping

B. Role of content

C. Brainstorming

D. RAP model

Process improvement offers you an alternative approach for uncovering data about your process.

A. True

B. False

__________is a term used to interact and collaborate to complete the overall strategic goals of the company.

A. Lean

B. Function

C. Process

D. Workflow

Paul is currently testing the design of his process. He is piloting the process and implementing feedback to optimize his process before he implements it across the organization.

Paul is:

A. Wasting his time

B. Using the Six Sigma approach

C. Using the iterative design approach

D. Using the Lean approach

One of the most important BPM success factors is:

A. Selection of the right methods and tools

B. Clear responsibility for organizational hand-offs in the business processes

C. A group of external sponsors

D. A solid management organization

An important step in process design is ...

A. The definition of the company's strategy

B. The development of a new process related compensation system

C. The development and definition of useful key performance indicators (KPI`s)

D. The selection and deployment of external consultants Business Process Management (BPN) Certification

On what are KPI's (Key Performance Indicators) based?

A. Process costs

B. Cycle costs

C. Number of involved employees

D. Strategy and business goals