Which activity belongs to the process End user support?
A. dealing with calls about errors in the functionality
B. monitoring the usage of the information systems
C. adding new end users to a table
Which activities are not in a transition plan?
A. the activities that are required for a successful preparation of the implementation
B. the generic activities that have to be performed at all locations where the system is implemented
C. the specific activities that have to be performed at a specific location during transition
Which responsibility belongs to the process Demand management?
A. determining the necessary capacity for change
B. periodic consultation of the end users
C. identification of information requirements within the business process
What is an example of a change in terms of business information management?
A. installing Microsoft Word on a PC
B. entering a new user in an information system
C. adding a new data-item to a form as a result of a reorganization
Is information management part of the business information management domain?
A. yes
B. no
A new version of an application is to be implemented. Which activity belongs to the Transition process?
A. installing the application on the end users' PCs
B. executing manual data conversions
C. training end users
What is the most important goal of the process Information coordination?
A. monitoring calls that have been routed to application management or technical infrastructure management
B. coordinating between business information management, application management and technical infrastructure management
C. coordinating between information strategy and organization strategy
Releases of large changes are often executed in a separate project with a separate project team. Are BiSL's Management processes also responsible for the management of these projects?
A. yes
B. no
What is an activity of the process Specify information requirements?
A. decision-making about the execution of changes
B. identifying IT-solutions
C. validating and approving specifications
Which Management process is responsible for monitoring how many hours have been worked?
A. Contract management
B. Financial management
C. Planning and resource management