BH0-005 Online Practice Questions and Answers

Which of the following BEST describes the objective of the Core Asset Management processes?

A. To maintain information about software assets throughout their lifecycle and to manage the physical assets related to software

B. To manage all software assets and their licenses.

C. To manage all software and hardware assets

D. To identify and maintain information about all software assets throughout their lifecycle.

Which of the following is NOT a typical function of a License Management tool?

A. Being able to facilitate the transfer of licenses held to different operational units

B. Monitoring total purchase levels against agreements

C. Being able to demonstrate effective licenses held, which requires linking of upgrade licenses with underlying full original licence

D. Being able to manage stocks of unused licenses

Which of the following questions would you ask when considering if you are prepared for implementing SAM?

1.Has the sponsorship for the SAM project been committed to at a senior management or board level? 2.Has the profile of SAM been raised within the organisation and is the SAM culture developing? 3.Has the budget been approved?

A. 1 and 3

B. 2 only

C. 1 and 2

D. 2 and 3.

Which of the following should be included in the Business Case documentation?

1.Recommended Implementation Plan 2.Business requirements and expected benefits 3.Executive Summary 4.Assessed alternative solutions

A. All

B. 2, 3 and 4

C. 1, 2 and 4

D. 1, 2 and 3.

Which of the following activities are elements of the SAM Relationship Management processes?

1.Contract management 2.Supplier management 3.Status Accounting 4.Asset Identification

A. 1 and 2

B. 1, 2 and 3

C. 3 and 4

D. All.

Which of the following does ITIL recommend the use of for the management of software assets?

1.Definitive Software Library 2.Configuration Management Database

A. 1 only

B. 2 only

C. Neither

D. Both.

During Mergers and Acquisitions which of the following statements is FALSE?

A. Liabilities for under licensed software are null and void after the transaction

B. Any license shortfall should be disclosed as part of due diligence process

C. The right to transfer software licenses should be checked with the software manufacturers prior to transaction

D. Some software licenses do not allow transfer if purchased under a volume agreement.

Where should the duties of the Software Asset Manager be allocated?

A. Be covered by the Service Desk

B. Included in the duties of the Procurement Manager

C. Shared among as few individuals as possible

D. To a single individual, by name

Which of the following candidates, qualified to practitioner level (ISEB), would you consider most qualified to take on the role of Software Asset Manager?

A. Service Desk Manager

B. Service Level Manager

C. Configuration Manager

D. Problem Manager.

Which of the following organizations would you LEAST expect to contact for advice on SAM?

A. BSA

B. BSI

C. FAST

D. itSMF.