9L0-012 Online Practice Questions and Answers

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

A. Lift the mylar cover on the SSD.

B. Peel back the thermal pad on the SSD

C. On the top case.

D. On the back of the SSD cable

The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of the following parts?

A. Battery, keyboard, microphone, trackpad, and BMU

B. Battery, keyboard, microphone, and trackpad

C. Battery, keyboard, trackpad, and BMU

D. Battery, keyboard, and microphone

Which of the following is a best practice when handling the embedded battery from MacBook Air models'?

A. Use the battery cable or connector to lift the battery.

B. Hold the battery carefully by its edges only with two hands.

C. Grasp the middle of the battery cells when removing it from the computer.

D. Re-cover any punctures or tears in the soft Mylar covering with Kapton tape

You are about to replace a MacBook Air (11-inch. Mid 2013) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A. Remove the thermal module.

B. Install the battery cover.

C. Remove the SSD carrier

D. Remove the battery.

What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

A. Install screws on logic board.

B. Immediately place logic board into ESD bag to protect ports.

C. Install port covers over the ports

D. Use Kapton tape cover the ports and the C-shaped EMI ground tabs

Which of the following 27-inch Apple Thunderbolt Display features is NOT available on the 27- inch Apple LED Cinema Display?

A. Gigabit Ethernet port

B. Mag Safe cable (85W)

C. Kensington security slot

D. Built-in 2.1 speaker system

Elizabeth is having an issue with a Thunderbolt hard drive connected through her Apple display. Which two troubleshooting steps should be tried first to resolve the issue? Select two.

A. Run Software Update on the Mac with the Apple Display connected to check for firmware updates for the display.

B. The customer should contact the Thunderbolt hard drive manufacturer and ask for a replacement.

C. Check with the hard drive manufacturer for a device firmware update.

D. Startup the Mac into OS X Recovery, erase the volume then reinstall OS X.

E. Open the Apple Display and reseat all cables and connections.

F. Open the Mac and reseat all cables and connections.

Which of the following statements is true about Fusion Drive?

A. No special setup or configuration is required to use Fusion Drive.

B. Fusion Drive is not compatible with Time Machine.

C. Recovery HD is not supported on a Fusion Drive.

D. A user is able to specify data placement.

You are troubleshooting an iMac (Late 2013) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?

A. Faulty power supply

B. Faulty display panel

C. Faulty hard drive

D. Faulty video card

Which of the following features of Power Nap will only occur if the portable Mac is plugged into a power adapter?

A. Backing up the Mac using Time Machine.

B. Checking for new email in Mail.

C. Updating events in Calendar.

D. Updating iCloud events.