810-440 Online Practice Questions and Answers

Place the items on the left onto the correct type of financial benefit on the right.

Select and Place:

How could IT as a Service help drive business outcomes?

A. By the fast technology acquisition options for the customers.

B. Providing an organization with the right to use the technology and service without the need for purchasing it.

C. Providing an organization with various options for the types of services to deploy.

D. Depending upon what the business is seeking, each type of service has different financial implications for business outcomes.

Which three options are examples of KPIs for Business Outcomes? (Choose three.)

A. Improved customer satisfaction.

B. Increased IT service performance.

C. Lower IT asset obsolescence.

D. Revenue growth.

E. Lower OPEX.

F. Increased IT asset utilization.

Which one of the following solutions enable business outcomes in the financial industry?

A. Multilayer Switching

B. Remote Expert

C. Plant Floor Control Network

D. Internet of Everything

E. Medianet

Which three options are financial challenges in business outcome-based selling? (Choose three.)

A. Competing stakeholder goals and expectations.

B. Difficulty to determine external value.

C. Financial resources are distributed across functional areas.

D. Competitive analysis is often incomplete.

E. IT adoption and implementation may have long business cycles.

Which option is the primary goal in business outcome-based selling?

A. improving agility and the ability to deploy innovative services for end users

B. developing and enabling new business processes, markets, and customer interactions

C. taking advantage of new technology to increase business relevance

D. using next-generation IT to increase service quality and reduce risk, complexity, and costs

Which four options are the top-level key areas of the business model canvas?

A. products, services, solutions, outcomes

B. infrastructure, offerings, customers, finances

C. markets, channels, partners, customers

D. resources, products, customers, markets

Which three additional costs may arise from a subscription model and should be factored into the total cost of ownership of IT as a Service? (Choose three.)

A. Cost of accounting and tracking

B. Software asset and management

C. Cost of Hardware and Software

D. Auditing and control

E. Chargeback and Show back

F. It varies, depending on the technology solution or service

Which two options are part of customer relationship management? (Choose two.)

A. Developing market research.

B. Moving the customer towards positive decisions about IT investments and initiatives

C. Classifying customer segments.

D. Identifying key stakeholders.

Which option is a primary reason for using the Cisco Services Solution story with customers?

A. to enhance the sales experience for an account manager

B. to raise customer expectations possible outcomes from larger IT investments

C. to help raise awareness of Cisco services relevancy, beyond break/fix support and/or deployment projects

D. to provide a clear way to discuss services that all customers need