7497X Online Practice Questions and Answers

A customer is unable to login to Agent Workspaces, and the administrator finds the following error messages in the log files.

2018-04-19 06:04:45,386 [WebContainer : 4] AuthorizationService ERROR ?AuthorizationService3.4.0.0.340003 - Caught exception while authenticating with data source: HR-LAB javax.naming.CommunicationException: 135.35.67.19:636 [Root exception is java.net.ConnectException: Connection timed out]at com.avaya.zephyr.services.production.AuthorizationService.ldap.LdapDAOClientImpl.handleAuthenticatio nSystemException(LdapDAOClientImpl.java:116)

What is causing these error messages?

A. An LDAP connection issue was caused due to an incorrect LDAP parameter.

B. The session timed out due to a browser issue.

C. The Multimedia Cache database is unable to connect.

D. SMGR is not authorizing Agent to login.

A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).

Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)

A. Run deploy-service -lv on the BreezeTM server

B. Check the service install status on cluster Administrator page in SMGR

C. Look at the Oceana Monitor page.

D. Look at the Event Log in System Manager

E. Check the status of cluster1 in SMGR.

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A. /var/log/Avaya/dcm/pu/CallServerConnector

B. /var/log/Avaya/services/CallServerConnector

C. /var/log/Avaya/dcm/pu/AgentControllerService

D. /var/log/Avaya/services/CustomerControllerService

A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana® it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.

To find out what is causing this problem, which log need to be checked?

A. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService

B. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/CallServerConnectorService

C. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/pu/pu.log

D. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/ log/Avaya/dcm/CallServerConnectorService

When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A. /var/log/Avaya/services/event.log

B. /var/log/Avaya/ca/event.log

C. /var/log/Avaya/dcm/event.log

D. /var/log/Avaya/eventing/activemq.log

Which parameter uniquely identifies a contact while it is being processed in Engagement Designer?

A. Caller ID

B. WorkRequestID

C. ContextID

D. DNIS Number

During the Avaya Oceana Email Channel processing, which component sends information to Context Store and UCM?

A. ORC

B. Email Manager

C. Omnichannel Database

D. Agent Controller

Agent Controller receives information from the Omnichannel Resource Controller (ORC).

During the Email Flow processing, to which components does the Agent Controller feed the information?

A. UAC, Agent Workspaces and Omnichannel

B. UAC, Email Snap-in and Omnichannel DB

C. UAC and Omnichannel DB

D. UCM Spaces, UAC, and Agent Workspaces

The AES to CSL SSL connection is successful but CSC disconnects after logging the following line on the CSC PU logs:

18/02 14:50:21.436 [CstaProv] DEBUG avaya.khepri.dmcc.CstaProvider - onSetPrivilegesNegResponse() UNKNOWN_APPLICATION

What is causing this problem?

A. The AES is not equipped with a correct AES license

B. The AES CTI CSC user and password are incorrect

C. Avaya Oceana® is not equipped with an Oceana Base license.

D. The AES Switch Link is down to Communication Manager.

Under the Avaya Aura® Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A. It can be set to a Default VDN number to be used when Avaya Oceana® is unavailable.

B. It can be set to a Routing VDN number.

C. It can be set to a RONA VDN number.

D. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.