7495X Online Practice Questions and Answers

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

A. Conference a supervisor

B. Email

C. Transfer to a supervisor

D. Transfer a file

E. Initiate a co-browse session

Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?

A. ED Work Flows are not required while Task Bundles are present in the Engagement Designer.

B. ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)

C. ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.

D. ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)

For integrating an Avaya Oceana® solution with Avaya Control Manager, which Cluster Rest interface URL is configured?

A. http://Cluster4-IP/services/UCAStore/uca

B. http://Cluster2-IP/services/UCAStore/uca

C. http://Cluster1-IP/services/UCAStore/uca

D. http://Cluster3-IP/services/UCAStore/uca

Which three tasks are required for the deployment and routing of email in Avaya Oceana? (Choose three.)

A. Deploy ED Chat Flow

B. Configure email servers

C. Deploy ED Email Flow

D. Deploy the email service snap-in.

E. Provide agent with third party email inbox.

While implementing an Avaya Oceana® solution, if the customer is using Avaya System Manager as the Certificate Authority (CA), which three tasks must be performed for certificate installation? (Choose two.)

A. Install TRUST Certificate from LDAP Server on System manager and Cluster2.

B. Install Trust Certificate from LDAP Server on Avaya Communication Manager.

C. Replace the default Identity Certificates on Avaya System Manager.

D. Install SMGR RootCA on Avaya Oceana® Agent Workspaces computers.

E. Replace the default Identity Certificates on Avaya Breeze Nodes Security Modules.

Avaya Oceana® routed calls require two Communication Manager (CM) variables:

Routing Vector requires a variable used to collect Agent ID.

Avaya Oceana? solution vectors require a Persistent variable. Which two purposes do these variables serve in CM? (Choose two.)

A.

To hold Agent ID from Adjunct Route response message

B.

To distinguish between RONA and Adjunct Routed Elite Anchored calls

C.

To hold the customer ANI to perform Adjunct Route

D.

To distinguish between Adjunct Routed Elite and WebRTC Voice/AAMS anchored calls

E.

To hold UUID information to be shared with Avaya Oceana?

Avaya Oceana® is the next generation of customer engagement platform that is designed using which platform?

A. Avaya BreezeTM

B. Avaya Control Manager

C. Avaya Aura® Session Manager

D. Avaya SDK

OCEANA_LARGE is a value that is applicable for the Avaya Oceana® solution deployment that supports up to how many maximum active agents?

A. 1000

B. 2500

C. 3000

D. 4500

Which statement describes the function of the Work Assignment Snap-in?

A. It is an agent selection component based on attribute matching across all channels.

B. It is an engine for tracking and maintaining the end-to-end context of omnichannel interactions.

C. It is an enterprise workflow model to orchestrate the omnichannel interaction flow.

D. It is a normalized model for all resources and interactions that provides states for resources and interactions.

Which component is responsible for integrating Oceana® Workspaces with Oceana® Core components?

A. Unified Collaboration Administration

B. Call Server Connector (CSC)

C. Unified Agent Controller (UAC)

D. Unified Collaboration Model (UCM)