7492X Online Practice Questions and Answers

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose

A. The second leg of the call is set up by the redirecting Communication Manager.

B. Network Call Deflection is only available In Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.

C. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.

D. NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.

E. A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.

In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

A. UUI Treatment

B. Supplementary Service Protocol

C. BSR Available Agent strategy

D. BSR Application

What is the process for routing calls to one or more networked locations that appear as single center called?

A. Virtual Site Routing

B. Multiple Routing

C. Best Service Routing

D. Interflow Routing

A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient

manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of

which site is deemed "best".

Which licensed feature must be activated to accomplish this?

A. BSR Usage Allocation Enhancements

B. ISDN/SIP Network Call Redirection

C. VDN Return Destination

D. BSR Local Treatment for IP and ISDN

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents. Which statement Is true?

A. Business Advocate can exist with FAS enabled.

B. SLM can exist without EAS enabled.

C. The Business Advocate feature and SI M cannot co-exist on the same system.

D. The Business Advocate feature con run on the same system that has SLM configured.

When viewing TTrace Process Output, which two statements are true about the output windows? (Choose two.)

A. the title bar of the output window shows the date and time

B. the title bar of the output window shows the process name, the host name, and the process ID

C. the system displays outputs with the newest at the bottom of the display

D. the system displays outputs at the top of the display

E. the window shows the last 1000 lines of the log file

A customer reports that they have an active alarm. The alarm is from the Media Director and reads "Device

Monitor Failure".

What should you advise the customer to do?

A. Check the License Director configuration and ensure the service is running

B. Restart and Stop the Media Director to resolve the error

C. Check the Media Director configuration and Avaya Aura?Communication Manager

D. Check the device exists in Communication Manager and that it is added in the AES Security database

There are four main components of the Call Center Elite Multichannel configuration. Which list contains all of the main components?

A. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

B. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server

C. Avaya Aura Communication Manager, Avaya Aura?Session Manager, Multichannel XML Server, Multichannel Desktop Client

D. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

A. Enables capital equipment expenditures

B. Divides up resources among different locations

C. Enables businesses to scale rapidly

D. Lowers operational expenses

E. Requires fewer servers

What property of the SET command makes the command unique when dealing with variables?

A. The SET command allows variables to be manipulated using arithmetic and string operators

B. The SET command allows you to place calls in a particular queue

C. The SET command allows a group of variables to follow a specific pattern

D. The SET command reassigns variables to new values during the process of a vector