642-241 Online Practice Questions and Answers

In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

A. Setup group

B. Services group

C. Configuration group

D. Internet Script Editor group

In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

A. The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.

B. The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.

C. The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.

D. The PG private network bandwidth is double that of the Router/Logger private network in the system.

What is the impact of routing a call to a non-agent phone in the Cisco Unified Contact Center Enterprise solution?

A. The call cannot be transferred or conferenced back to an agent.

B. Cisco Unified Contact Center Enterprise reports the call as abandoned in the skill group.

C. Cisco Unified Contact Center Enterprise no longer tracks the call for reporting.

D. Cisco Unified Contact Center Enterprise does not record the transfer number dialed.

How are Cisco Unified Mobile Agents silent monitored by their supervisors at remote locations?

A. Cisco Unified Communications Manager Silent Monitoring

B. Desktop Monitoring from the Cisco CTI OS or Cisco Agent Desktop CTI Desktop

C. Cisco CTI OS or Cisco Agent Desktop SPAN Port Monitoring

D. Cisco Remote Silent Monitoring (RSM) Service Monitoring

When call progress analysis is done in the voice gateway with the Cisco Unified Contact Center Enterprise Outbound Option 8.0, which protocol is used to communicate the call progress status to the dialer?

A. H.323

B. MCGP

C. SIP

D. SCCP

Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

A. 9971

B. 8961

C. 6921

D. 7970

E. IP Communicator 8.0(x)

When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

A. by DTMF using KPML and does not require additional MTP resources

B. by using KPML and does require additional MTP resources

C. by using RFC 2833 and does not require additional MTP resources

D. by using RFC 2833 and does require additional MTP resources

Cisco provides an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool. What is the purpose of this tool?

A. to size the visible network that is required between the Peripheral Gateway and the call router

B. to size the private network that is required between the Peripheral Gateway Side A and B

C. to size the visible network that is required between the Peripheral Gateway and the Cisco Unified Communications Manager cluster

D. to size the private network that is required between the call routers A and B for this specific Peripheral Gateway traffic flow

Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

A. Additional call processing is available by using H.323 Tcl scripts and additional dial peers.

B. Additional call processing is available by using MGCP Tcl scripts and additional dial peers.

C. An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.

D. An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.

Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

A. agents

B. IVR ports

C. PSTN gateway trunks

D. MTP resources