6210 Online Practice Questions and Answers

You have been asked to install an Avaya Aura Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

A. Install the Replication Server for database replication.

B. Run the High Availability tool on the Standby Server.

C. Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

D. Reboot the Primary and Secondary Server so that they will synchronize.

After you complete the Avaya Aura Contact Center (AACC) installation, you should perform a backup.

From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup?

A. Select Location and Immediate Backup

B. Map Drive and Immediate Backup

C. Backup Drive and Immediate Backup

D. Backup Location and Immediate Backup

When setting up scheduled backups to a network location, which two steps are required? (Choose two.)

A. Create a shared directory on a networked logical drive to store the database backup.

B. Shutdown the Avaya Aura Contact Center (AACC) server.

C. Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup D. Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup

Which two statements about scheduled backups are true? (Choose two.)

A. Contact Center stores up to seven backup files at each server location.

B. You can use this utility to back up operating system files.

C. The backup location must be a tape or optical drive.

D. You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

You are preparing the Windows server for the installation of Avaya Aura Contact Center (AACC). As AACC does not support Remote Access Services (RAS), it must be disabled before installing AACC.

What is the correct procedure to disable Remote Access Services?

A. Disable RAS using the Avaya Aura Contact Center Roles and Features Installer

B. Disable RAS in Administrative Tools > Computer Management

C. RAS is disabled automatically by the AACC R7 installation DVD

D. Disable RAS in Administrative Tools > Remote access connection Manager

You can install the Contact Center Server Utility on a standalone computer, or it can co-reside with the Contact Center Manager Server (CCMS).

Which operation on the server can the Server Utility perform?

A. Modify real-Time Display interface parameters

B. View Alarms and Events

C. Perform database restores

D. Administer licensing

Which three statements about Avaya Aura Contact Center (AACC) Licensing are true? (Choose three.)

A. Agent licenses are available for both Nodal and Corporate Licensing.

B. A Corporate Enterprise license type is for a network of Avaya Aura Contact Center installations.

C. The Nodal Enterprise license type controls the licensing for a single Avaya Aura Contact Center node.

D. The licensing grace period duration is 15 days.

E. Nodal Enterprise licensing supports a Standby License Manager.

For Avaya Aura Contact Center R7, which three statements regarding the Windows installation is true? (Choose three.)

A. Avaya Aura Contact Center Release 7 is supported on Microsoft Windows Server 2008 R7.

B. Customers upgrading to Avaya Aura Contact Center Release 7.x, must migrate to a new Microsoft Windows Server 2012 R2.

C. Avaya Aura Contact Center Release 7 is supported on the Microsoft Windows Server 2012 R2 operating system.

D. A Microsoft Windows Server 2012 R2 operating system product key is required.

Avaya requires that a remote support access tool be configured on Avaya Aura Contact Center (AACC) servers to provide remote support.

Which remote access tool does Avaya recommend?

A. Avaya Secure Access Link

B. pcAnywhere

C. NetMeeting

D. AA_Rescue

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

A. Contact Center System Framework and Monitor Utility

B. Contact Center System Event and Monitor Utility

C. Contact Center System Control and Monitor Utility

D. Contact Center System License and Monitor Utility