6201.1 Online Practice Questions and Answers

A customer needs help with maintaining service level targets.

Which Advocate feature will make automated adjustments to overload settings?`

A. Dynamic Threshold Adjustment

B. Service Objective

C. Dynamic Percent Allocation

D. Vector Queuing Priorities

A customer just upgraded their CMS to release R16 from release Rt4. The switch is releaseCM4 and is not going to be upgraded to CM 6untilnextweek

When the switch is upgraded, what needs to happen before the link will come up using theCM6 protocol?

A. Only the reporting adjunct in the switch needs to be changed to R16 CMS.

B. Only the switch release in the CMS needs to be changed to CM6.

C. Both the reporting adjunct the switch and the switch release in the CMS need to be updated

D. It is not necessary fareither the reporting adjunct orthe switch release to change.

To activate, which three options require an Avaya authorization password? (Choose three) A. simultaneous CMS Supervisor logins

B. the number of agents thatthe CMS can report on

C. the number of users that can be administered in the CMS

D. the number of ACDs thatthe CMS system can monitor

E. features assigned to each user

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.

Which port is used when hooking the monitor to the CMS T5220?

A. SER MGT Port

B. NET MGT Port

C. NET 1Port

D. XVR-300XB port

Which two statements describe why CMS and BCMS reports reflect different data? (Choose two)

A. BCMS is interval based and CMS is call based.

B. BCMS receives data internally and stores data in a volatile switch memory.

C. CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

D. Repeated use of vu-statsbuttons will decrease the level of information in the BCMS internal data.

A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1

How is this accomplished?

A. cmssvc turn cms off but leave ids on; cm-save delete AC01; cmsscreate ACD1 with new options.

B. All changes are made inthe CM using the change cam proc screen

C. cmssvcturn cms off but leave idson,emssve switch setup; make needed changed to ACD 1

D. emssve change authorizations; make needed changes to authorization

Which Call Center package includes Expert Agent Selection(AES)?]

A. Call Center Basic

B. Call Center Elite

C. Call Center Standard

D. Call Center Introductory

Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

A. BSR decreases titer workload across sites.

B. BSR balances and improves service across enterprise.

C. BSR improves agent utilization.

D. BSR creates a virtualized pool of agent resources.

E. BSR follows a specified strategy far skill selection.

Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A. Vector queuing priority

B. Service Objective

C. Predicted Wait Time

D. Reserve Agent

Whichtwostatements about scheduling backups with theTimetable feature are true? (Choose two)

A. Timetable can be used to schedule a LAN backup of the customer's data.

B. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b

C. A Maintenance Backup Timetable is shipped with the CMS system but itis not scheduled.

D. Timetable can be used to schedule a LAN backup of the customer's system.

E. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.