500-450 Online Practice Questions and Answers

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings.

Which service must be restarted for changes to take effect?

A. Cluster Manager

B. System Application Agent

C. Cisco DB

D. Cisco Tomcat

E. Cisco Dirsync

Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

A. dbagent

B. opcs

C. ccagent

D. mds

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

A. The system stops routing calls because it cannot function without a private network.

B. The private network data is rerouted automatically over the visible network.

C. Both call routers go active and attempt to split the system until the private network is restored.

D. The system continues to operate but with only one call router in simplex mode.

Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

A. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.

B. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.

C. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.

D. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

A. ICM Organizational Unit

B. ICM facility

C. ICM User Group policy

D. ICM Security policy

E. ICM instance

F. ICM agent users

With Courtesy Callback, what does it mean to have a value “0” in Maximum Callbacks Per Calling Number?

A. Courtesy Callbacks start when “0” calls are in the queue.

B. No Courtesy Callbacks are allowed.

C. Callbacks have been temporarily suspended for dialed number.

D. Any number of callbacks are allowed.

Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

A. Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.

B. It monitors and reports calls on all lines on the phone.

C. It monitors and reports of calls on only one line on the phone.

D. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.

E. Shared lines are supported on ACD lines but not on non-ACD lines.

F. It requires a maximum of two call appearances.

What must be enabled when configuring voice gateways to support SIP dialers?

A. 200rel

B. signaling forward unconditional

C. signaling forward 100

D. 100rel

Which two options affect the Ring No Answer behavior of the agent with the Cisco UCCE Solution and Cisco CVP? (Choose two.)

A. CVP transfer timeout timer setting

B. Agent Desktop Ring No Answer time setting

C. Target Require

D. Cisco Unified Communications manager unattended port setting

E. Consider-IF in a precision queue step

Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default –routed rather than errors in call type reports? (Choose two.)

A. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

B. Use script end node instead of release call.

C. Configure default labels for each skill group.

D. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

E. Configure default labels for each dialed number.