500-443 Online Practice Questions and Answers

What are two descriptions for JNDI? (Choose two.)

A. a method for querying and updating data in a database

B. designed to be independent of any specific directory service implementation so a variety of directories can be accessed

C. a script that provides call routing

D. an API that defines how a client may access a database

E. an API that provides naming and directory functionality to applications

When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR The CVP delivers this string via SIP invite to the Virtual Voice Browser (WB). At this point, which two actions does the WB take? (Choose two.)

A. The WB will check if a media server is set up or not.

B. The WB will drop the call.

C. The WB will ask the ICM script for instruction.

D. The comprehensive WB script will initiate an RTP session between the Ingress Gateway and an allocated WB

E. It invokes a comprehensive application in the Virtual Voice Browser.

Which two nodes on the PCCE/UCCE script are responsible for routing calls to the VRU? (Choose two.)

A. Run VRU Node

B. Send to VXML

C. GS,Server,V

D. Send to VRU

E. CUCM

What is the first step for CCE to dynamically allocate a label?

A. The WB engine service should be in Service.

B. The Dialer should be configured.

C. An agent needs to log in.

D. CVP Call service needs to be restarted.

What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

A. Value List Collection Designer

B. Agent Supervisor

C. Report Designer

D. Report Definition Designer

E. Dashboard Designer

What are two usages for Call Studio Database lookup? (Choose two.)

A. Account Type

B. Play media

C. Get Digit

D. Claim Number

E. Dialtone

What are two ways a Database Action Element is configured in the Call Studio application? (Choose two.)

A. JNDI name (include the jdbc/ portion)

B. CUCM Query

C. SQL Query

D. JNDI Context

E. SQL Type (Insert, Update, Single, Multiple)

What are two steps to enable database access on a CVP VXML Server to implement Database lookup using VXML? (Choose two.)

A. Clear the database for duplicates.

B. Restart the Tomcat service on SQL Server.

C. Install a compatible ODBC driver.

D. Add the JNDI Context configuration.

E. On an SQL Server, create an SQL user for JNDI reference.

Which two ways are Finesse gadgets deployed? (Choose two.)

A. The host supporting gadgets must be accessible by both the Agent PC and the Finesse Server.

B. Finesse Gadgets must be uploaded only to the primary Finesse Server.

C. The 3rdpartygadget password and the file upload must be hosted on a separate server.

D. Finesse Administration changes require a new login or Reset Layout in order to access changes.

E. The file permissions only need to set for Read for Public Permissions.

DRAG DROP

Drag and drop the item from the left onto the definition on the right.

Select and Place: