500-442 Online Practice Questions and Answers

What is the maximum number of attributes that can be assigned to an Agent?

A. 40

B. 50

C. 200

D. 500

Which two servers can be accessed from the Web Administration tool? (Choose two.)

A. Rogger

B. PG

C. DCCMP

D. CVP

E. Finesse

What are two default CCB VXML applications that could be modified? (Choose two.)

A. CallbackEntry

B. cvp_ccb-vxml.tcl

C. Callback Engine

D. BillingQueue

E. CallbackQueue

Which communication protocol is being used between PG/Router and Live Data to generate report information?

A. TCP

B. HTTP

C. TIP

D. UDP

What is the goal of identifying a call type?

A. to ensure the correct Skill Target is selected

B. to ensure the call goes to the correct MRD

C. to ensure the contact is handled by the correct CCE Routing Script

D. to ensure the call reaches the agent in the correct queue

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A. Cisco Unified Communication Manager Server

B. Cisco Customer Voice Portal Reporting Server

C. Cisco Data Browser

D. Cisco Administration Serverand Historical Data Server

E. Cisco Virtual Voice Browser

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

A. Monitor

B. Edit

C. Browse

D. Quick Edit

What is the suggested mechanism to offer coaching to agents by supervisors?

A. TeamMessage

B. Desktop chat

C. Email

D. Whisper coaching

WhichVVBCLI command can set an individual media file to an expired state?

A. utils vvb cache stale_cache_entry

B. set vvb cache stale_cache_entry

C. show set vvb cache stale_cache_entry

D. set vvb cache stale_cache_entries

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

A. Script Editor

B. Call Trace

C. Reason Code

D. Workflow

E. Config Manager Tools