500-440 Online Practice Questions and Answers

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration and Data Servers? (Choose two.)

A. administration server

B. real-time data server

C. analytical server

D. recording server

E. static server

F. performance server

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

A. pending contacts, callbacks, retries

B. callbacks, retries, pending contacts

C. retries, callbacks, pending contacts

D. pending contacts, pending callbacks, pending retries

Which type of MTP is supported with Cisco Unified Mobile Agent?

A. MTP Pass-Through

B. MTP No Pass-Through

C. MTP Pass-Around

D. MTP No Pass-Around

Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

B. The high priority queue for the private network should be granted 90 percent of total available bandwidth.

C. The high priority queue for the private network should be granted 75 percent of total available bandwidth.

D. The high priority queue for the private network should be granted 65 percent of total available bandwidth.

E. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/ low sets of IP addresses is no longer necessary.

F. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/ low sets of IP addresses is still necessary.

Which two options are required for the private link in the Cisco Contact Center Enterprise solution? (Choose two.)

A. path diversity

B. Layer 3 quality of service prioritization and queuing

C. max of 1500 ms round trip time latency tolerance

D. variable layer subnet masking

The Cisco Finesse supervisor features extend the agent desktop with additional gadgets. Which three additional features are provided? (Choose three.)

A. team performance gadget to view agent status

B. queue statistics gadget to view queue (skill group) statistics for the supervisor's queues

C. Cisco Unified Communications Manager Remote Silent Monitoring

D. barge-in and intercept

E. gadget to park calls

F. transcoder gadget for recording

In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?

A. after a supervisor has started monitoring a call

B. after a supervisor has barged into a call

C. after a supervisor has selected a talking agent for monitoring

D. after a supervisor has conferenced into a call

E. after a supervisor has transferred the call

Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?

A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not oversubscribe the computing resources in MHz on each server host.

B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not oversubscribe the computing resources in MHz on each server host.

C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.

D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).

Which two system responses are valid if the Cisco UCCE (centralized deployment with remote branches which includes agents, phones and desktops only) and the remote branch lose the public network connection to both of the data centers? (Choose two.)

A. The Cisco Finesse server automatically signs the agent out of the system

B. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group

C. Agents continue to have access to historical reports

D. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active

E. The voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice

gateway then connects to the communication manager cluster to provide local dial-tone functionality

Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose three.)

A. The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call

B. PCS lets you schedule a call to the caller at a later time

C. For reporting purposes, the PCS call has the same call key information

D. The value of the user.microapp. is PCS controls whether the call is transferred to the PCS number

E. SIP REFER call flow is required to trigger PCS

F. The call context for the PCS includes GUID and all context up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the PCS context