500-052 Online Practice Questions and Answers

Agent Email is a Cisco Unified CCX feature available in which of these packages?

A. Premium, Enhanced, and Standard

B. Premium only

C. Premium and Standard

D. Premium and Enhanced

What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

A. 2 ms

B. 10 ms

C. 50 ms

D. 80 ms

A customer purchases 200 Cisco Unified CCX Premium agent seats.

Which two additional items must the customer purchase to be able to run a 30-port outbound IVR

campaign? (Choose two.)

A. 30 outbound IVR ports

B. 15 agent seats

C. gateway

D. router

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

A. in the Cisco Supervisor Desktop

B. in CSQ configuration on Application Administration

C. in workflow groups on Cisco Desktop Work Flow Administrator

D. in resource configuration on Application Administration

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

A. DNS server

B. NTP server

C. SMTP server

D. CUCM server

If you have not configured the database subsystem, what is the status of the database subsystem on the Control Center page of AppAdmin?

A. partial service

B. out of service

C. shutdown

D. not configured

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

A. Check the Cisco Unified CCX Serviceability Control Center.

B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.

C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.

D. Check to see if the customer has installed any third-party applications.

E. Talk to the customer about the deployment and usage pattern.

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

A. Timeout

B. SQL Error

C. Successful

D. No Data

Which deployment option is invalid for Cisco Unified Contact Center Express?

A. a two-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager cluster

B. a one-node Cisco Unified Contact Center Express cluster connected to two Cisco Unified Communications Manager clusters

C. a one-node Cisco Unified Contact Center Express cluster connected to a Cisco Unified Communications Manager Express router

D. two Cisco Unified Contact Center Express clusters, each with two nodes, connected to the same Cisco Unified Cisco Unified Communications Manager cluster

What are the peripheral variables in the Set Enterprise Call Info step related to?

A. call variables

B. custom variables

C. script parameters that are passed from the application configuration

D. ECC variables