33820X Online Practice Questions and Answers

A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.

Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A. Primary-Secondary

B. Active-Active

C. Active-Passive

D. Primary-Backup

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A. MS SQL 2016

B. MS Windows Server 2016

C. MS Windows Server 2012

D. Microsoft.NET Framework R4.7.2

E. MS SQL 2017

Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

A. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client

B. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)

C. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop

D. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A. To increase first contact resolution

B. To increase agent retention

C. To increase self-service usage

D. To increase digital channel usage

An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.

If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?

A. 500

B. 750

C. 1000

D. 1500

With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloudTM ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.

What Is the default VPC hardware and software configuration?

A. Dedicated hardware and shared software

B. Shared hardware and shared software

C. Shared hardware and dedicated software

D. Dedicated hardware and dedicated software

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A. 500

B. 600

C. 700

D. 800

Refer to the exhibit.

[Missing the exhibit]

A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation

applications, so they can create sophisticated voice and speech applications.

Which component shown in the exhibit is responsible for launching applications?

A. IXTM Orchestration

B. Application Servers

C. Media Processing Platform

D. Experience Portal Manager

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.

Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A. Avaya Aura Call Center Elite

B. Avaya Aura Session Manager

C. Avaya Aura Call Center Elite Multichannel

D. Avaya Intelligent Customer Routing

A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.

Using one platform and single-user interface, what are three functions that Avaya IXTM Workforce Engagement unifies? (Choose three.)

A. Quality Monitoring

B. Enterprise Analytics

C. Customer Feedback

D. Expert Agent Selection

E. Workforce Management